Dispatch & Logistics Coordinator

Capstone Logistics, LLC; Pittsburgh (Allegheny County); On-site; USD 27,552 - 35,817; Full time

Job summary

Capstone Logistics is seeking a Logistics Coordinator in Pittsburgh, PA to facilitate dispatch of vendors and contractors and ensure timely deliveries. You will communicate with customers and vendors, maintain route data, and support the manager with daily operations and documentation.

The role requires strong communication, problem-solving, and teamwork skills, with regular use of MS Word, Outlook, and Excel. On-site schedule Monday–Friday, 7 AM–3 PM, at Capstone's Pittsburgh operations.

Qualifications

• Excellent verbal communication and problem solving skills.
• Proficient computer skills including Word, Outlook, and Excel.
• Strong interpersonal skills and teamwork ability.

Responsibilities

• Schedule and dispatch vendors and independent contractors according to customer requests.
• Receive, input, and distribute On Demand work orders and PODs, and prepare reports.
• Serve as a contact for vendors and inform them about route issues and hazards.
• Manage vendor relationships to ensure all routes are covered.
• Provide customer service support and notify customers of delays.
• Maintain documentation and ensure accuracy before jobs are cleared.

Skills

Verbal communication

Problem solving

Interpersonal skills

Reading maps

Teamwork

Tools

Microsoft Word

Outlook

Excel

Job description

Logistics Coordinator - PITTSBURGH, PA

We are among the top logistics companies in the United States, focusing on freight management, warehouse and distribution center assistance, last-mile delivery, supply chain analytics, optimization, and other services. Our comprehensive logistics solutions enable us to assist partners in lowering warehousing and transportation expenses effectively.

This role is meant to facilitate communication with vendors and customers, ensuring timely deliveries to meet customer requirements. The position will report directly to the Manager.

Available Shift

Monday - Friday @ 7 AM - 3 PM

Pay

$23/Hourly

Responsibilities

Operations:

• Schedule and dispatch vendors or independent contractors to appropriate locations according to customer requests, specifications, or needs, using telephones and dispatch software. Communicates all pertinent data (customer's locations, type of pickup, scanning requirements, temperature requirements, ect.) to vendors at the time of dispatch.
• Receive, input, and distribute On Demand work orders, proof of deliveries (PODs), and manifests, and prepare reports as required by management.
• Serve as a contact person for all vendors within their route territories and inform them about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.
• Manage contact with vendors to ensure all routes are covered, as needed.
• Determine responses needed to effectively and appropriately deal with emergencies, accidents, and breakdowns.
• Communicate Chain of Custody standards (location scanning, specimens handling, parcel scanning, ect.) as required by Capstone Logistics customers.
• Resolve vendor problems or grievances and refer to vendor management, if further assistance is needed.
• Evaluate importance of incoming telephone calls and prioritize accordingly.
• Provide support to the customer service team, on an as needed basis or during peak season.
• Ensure that the policies and procedures, as defined in the Independent Contractor Operating Agreement, are consistently followed.
• Makes decisions and takes the necessary actions to determine the most appropriate delivery methods to meet or exceed the customer's service expectations.
• Maintain accurate documentation, on the status of each job within the dispatch POD, manages distribution of work, and ensures documentation is complete before jobs are cleared.

Customer Service

• Provide excellent customer service by ensuring timely and efficient courier service for customers, according to route schedules and On Demand requests.
• Confer with customers or supervising personnel, in order to address questions, problems, complaints, and requests for service.
• Keep customers notified of changes with route schedules and or on demand delays.

Requirements

• Excellent verbal communication and problem solving skills
• Computer skills including Microsoft Word, Outlook, Excel, etc.
• Interpersonal skills; ability to foster teamwork and motivate/coach others.
• Accurately and quickly able to read maps