Logistics Coordinator

Holland America-Princess (Holland America Dawson City Inn); Juneau (AK); On-site; USD 26,174 - 34,440; Full time

Benefits offered by this job

Performance bonus

Staff tours

Gastineau Channel office view

Job summary

The Transportation Logistics Coordinator role in Juneau, AK oversees daily dispatch for 100+ drivers, guides, captains and crew from our Juneau hub, ensuring tours depart on time and guests move seamlessly.

You’ll adjust schedules in real time for weather, delays, or last‑minute bookings, coordinate with Transportation and Operations teams, and maintain thorough staffing records to support smooth operations.

Qualifications

• 3+ years in logistics, dispatch, scheduling, or tour operations (cruise or adventure travel experience a big plus).
• Proven ability to juggle hundreds of moving pieces without dropping one
• Advanced skills in Excel/Google Sheets and scheduling software (we’ll train on ours)
• Calm under pressure—Alaska weather and cruise ships wait for no one
• Excellent communication and problem-solving skills
• Detail-obsessed with a big-picture mindset
• Available for early mornings, late afternoons, and occasional weekend shifts
• Valid driver’s license and clean record

Responsibilities

• Build daily dispatch schedules for 100+ drivers, guides, captains, and crew members
• Coordinate real-time adjustments for weather, ship delays, or last-minute bookings
• Match the right staff and vehicles to each tour based on certifications, skills, and availability
• Communicate changes instantly via radio, phone, and scheduling software
• Track and resolve logistical conflicts (double-bookings, maintenance issues, tide windows)
• Work closely with Transportation Manager, Operations Managers, and Front Desk teams
• Monitor tour manifest accuracy and ensure proper guide/crew briefings
• Maintain detailed records of schedules, changes, and staffing compliance
• Assist with pre-season planning and post-season reporting

Skills

Excel/Google Sheets

Scheduling software

Communication skills

Calm under pressure

Tools

Scheduling software

Job description

Transportation

Logistics Coordinator

$19.00 / hour

Juneau

The Role

You are the mastermind who makes every tour depart on time with the right guide, captain, crew, bus, and equipment—every single day. Working from our Juneau nerve center, you’ll build and adjust real-time schedules for drivers, guides, boat captains, deckhands, and support staff across Juneau, Skagway, Ketchikan, and Sitka, ensuring thousands of guests move seamlessly from cruise ships to whales, glaciers, rafts, and salmon bakes. If you live for puzzles, thrive under pressure, and love turning chaos into clockwork, this is your Alaska command post.

Key Responsibilities

• Build daily dispatch schedules for 100+ drivers, guides, captains, and crew members
• Coordinate real-time adjustments for weather, ship delays, or last-minute bookings
• Match the right staff and vehicles to each tour based on certifications, skills, and availability
• Communicate changes instantly via radio, phone, and scheduling software
• Track and resolve logistical conflicts (double-bookings, maintenance issues, tide windows)
• Work closely with Transportation Manager, Operations Managers, and Front Desk teams
• Monitor tour manifest accuracy and ensure proper guide/crew briefings
• Maintain detailed records of schedules, changes, and staffing compliance
• Assist with pre-season planning and post-season reporting

Requirements

• 3+ years in logistics, dispatch, scheduling, or tour operations (cruise or adventure travel experience a big plus)
• Proven ability to juggle hundreds of moving pieces without dropping one
• Advanced skills in Excel/Google Sheets and scheduling software (we’ll train on ours)
• Calm under pressure—Alaska weather and cruise ships wait for no one
• Excellent communication and problem-solving skills
• Detail-obsessed with a big-picture mindset
• Available for early mornings, late afternoons, and occasional weekend shifts
• Valid driver’s license and clean record

What We Offer

• Competitive seasonal wage $19+/hr DOE + performance bonus
• Scheduled days off to hike, kayak, fish, or chase the midnight sun
• Free or deeply discounted staff tours (whale watching, rafting, jeep tours, etc.)
• The best “office view” in America—right on the Gastineau Channel

If you can make 50 tours, 25 buses, and 100 staff dance in perfect sync while the weather changes every 15 minutes, we need you.