Logistics Coordinator

Insight Global; Bellevue (WA); On-site; USD 60,000 - 80,000; Full time

Job summary

Insight Global in Bellevue, WA is seeking Logistics Coordinators to support inbound and outbound material movement across a global supplier base. You will monitor transportation activities, track shipments, and ensure SOPs are followed, coordinating with carriers and internal teams.

The role requires 3+ years in logistics, readiness for 24/7 shifts, and strong communication skills. Experience with TMS/WMS and international shipping processes is a plus; on-site work is expected.

Qualifications

• 3+ years of experience in logistics, supply chain, freight forwarding, or transportation operations.
• Flexibility to work rotating shifts in a 24/7 operations center, including overnight, weekend and holiday coverage.
• Working knowledge of international shipping processes, including customs documentation, Incoterms, and brokerage coordination.
• Proficiency with transportation management systems (TMS) and warehouse management systems (WMS).
• Strong attention to detail with experience maintaining tracking sheets and shipment records.
• Effective written and verbal communication with suppliers, carriers, and internal stakeholders across time zones.
• Ability to read SOPs and transportation maps.

Responsibilities

• Monitor transportation activities and ensure SOP compliance.
• Perform logistics processes including booking, track/trace, invoices and packing lists.
• Accurately track freight data and milestones within provider platforms.
• Document metrics for timely shipments in a global logistics environment.
• Identify transportation exceptions and follow escalation procedures.
• Communicate status of cargo during critical transport events.
• Work on-site daily in rotating day/evening/night/weekend/holiday shifts.
• Collaborate with 3PLs and Amazon partners; inform stakeholders of shipment status.
• Provide excellent customer service in a professional business environment.
• Respond promptly to requests and follow up on items requiring action.
• Review SOPs and routes for anomalies.

Skills

Logistics experience

Shift flexibility

Intl shipping knowledge

TMS/WMS proficiency

Detail oriented

Communication skills

SOP/map literacy

Tools

TMS/WMS systems

Job description

• 3+ years of experience in logistics, supply chain, freight forwarding, or transportation operations
• Flexibility and willingness to work rotating shifts in a 24/7 operations center, including overnight, weekend, and holiday coverage
• Working knowledge of international shipping processes, including customs documentation, Incoterms, and brokerage coordination
• Proficiency with transportation management systems (TMS), warehouse management systems (WMS), or equivalent logistics platforms
• Strong attention to detail with experience maintaining tracking sheets, documentation, and shipment records
• Effective written and verbal communication skills for coordinating with suppliers, carriers, brokers, and internal stakeholders across multiple time zones
• Ability to read and comprehend standard operating procedures and geographical/transportation maps

Preferred

• Experience with customs brokerage, import/export compliance, or licensed customs broker (LCB) credentials
• Background in manufacturing or hardware logistics environments
• Experience managing third-party logistics providers (3PLs) and carrier performance
• Familiarity with Amazon internal tools and systems
• Experience with data analysis, dashboard creation, or Jira-based project tracking
• Demonstrated ability to manage special projects or process improvement initiatives beyond core responsibilities
• Proficiency in Mandarin or other languages relevant to international supplier communication is a plus

The Leo Transportation Operations Center (LTOC) is hiring Logistics Coordinators to provide end-to-end logistics operations support for inbound and outbound material movement, finished-product delivery and all associated operational workload across a global supplier base.

Key Job Responsibilities

• Monitor defined transportation activities or shipping/receiving/warehousing/inventory and related activities and ensure they are following defined SOPs
• Perform logistics processes involving booking, track/trace, import/export commercial invoices/packing lists and related logistics functions
• Accurately track freight forwarding and other automated system data and milestone activity within service provider platforms
• Document defined metrics and data related to just-in-time and next flight out urgent shipments in a global logistics environment
• Identify transportation exceptions and follow defined escalation/notification processes to support business teams
• Expeditiously gather situation information and data to effectively communicate status of cargo during critical and/or emergency transportation events or activities
• Perform work on site daily in a rotational shift configuration which may include day, evening, night, weekend and holidays, as business needs require
• Perform audit processes to ensure data accuracy in all program dashboards and metrics
• Represent the Logistics team with internal and external 3PL and Amazon partners and establish proactive communication to inform stakeholders of shipment status
• Work in partnership with internal and external logistics teams while providing excellent customer service in a professional business environment
• Respond with business urgency to telephone, e-mail and automated requests and follow up on open items requiring action
• Review SOPs and transportation maps and identify any anomaly or deviation from defined processes or routes
• Utilize telephonic and/or automated systems to communicate with transportation providers and others
• Read and comprehend basic Standard Operations Procedures and geographical maps