Customer-First Logistics Coordinator

Guided Search Partners; Baltimore (MD); On-site; USD 45,000 - 65,000; Full time

Job summary

Guided Search Partners is seeking a highly organized Logistics Coordinator / Customer Service Representative to manage customer orders, coordinate shipments, and ensure on-time deliveries in a food manufacturing setting.

The candidate should have strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment while collaborating with sales, production, warehouse, and transportation teams.

Qualifications

• 2+ years in customer service or logistics coordination
• Experience in food manufacturing or distribution preferred
• Experience entering orders and coordinating shipments
• Proficient with ERP systems and Microsoft Office

Responsibilities

• Serve as primary contact for customer inquiries about orders, deliveries, pricing, and product availability
• Process and enter orders into ERP accurately
• Provide order confirmations, shipment updates, and delivery information
• Proactively communicate delays, shortages, backorders, and other order issues
• Resolve complaints and delivery discrepancies professionally and timely
• Coordinate outbound shipments and delivery schedules with warehouse and transportation teams
• Schedule shipments with freight carriers and 3PLs and track deliveries
• Maintain shipping documentation and bills of lading
• Monitor inventory and coordinate with production to meet delivery requirements
• Assist with resolving shipping discrepancies and damaged products
• Maintain accurate customer records and shipping documentation
• Support reporting related to order fulfillment and logistics performance
• Ensure adherence to food industry requirements and company procedures
• Drive continuous improvement in customer service and logistics operations

Skills

Customer service

Logistics coordination

Order management

ERP systems

Microsoft Office

Tools

ERP systems

Microsoft Office

Job description

Guided Search Partners is seeking a highly organized Logistics Coordinator / Customer Service Representative to manage customer orders, coordinate shipments, and ensure on-time deliveries in a food manufacturing setting.

The candidate should have strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment while collaborating with sales, production, warehouse, and transportation teams.