Logistics Client Support Representative (Mandarin Bilingual)

OEC Group; United States; Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Individual Health Insurance Coverage

Life and Accidental Insurance Coverage

Vacation, Personal and Floating Days

401K Plan with up to 3% company match

Job summary

OEC Group, a leading NVOCC freight forwarder, offers hybrid work and a comprehensive benefits package. This role requires Mandarin fluency and 1+ years in import freight forwarding, with strong Excel and organizational skills.

You will handle customer profiles, quotations, and bookings while coordinating with multiple departments to ensure smooth freight movement. Salary ranges from $55,000 to $65,000 annually, with opportunities for growth and professional development within a supportive team

Qualifications

• Mandarin fluency is required.
• 1+ years of import freight forwarding experience preferred.
• Strong MS Excel, organization, follow-up and communication skills.

Responsibilities

• Create internal customer profiles in CargoWise to provide detailed information to all departments.
• Use best judgment to assist customers in selecting suitable options.
• Provide quotations to customers when required.
• Coordinate with customers and other departments to ensure smooth freight movement and shipment updates.
• Communicate with customers by phone or email to build strong relationships.
• Handle special requests from customers.
• Send new shipment bookings to customers.
• Validate and confirm ocean/air bookings from origin to destination.
• Manage daily emails/phone calls pertaining to respective accounts.
• Direct customer questions to the correct department as needed.

Skills

Mandarin fluency

MS Excel

Organization

Communication

Data entry

Import freight forwarding experience

Education

Bachelor's degree preferred

Tools

CargoWise

Microsoft Office

Job description

OEC Group offers hybrid work,competitive salary, a full benefits package, opportunities for professional growth and so much more!

What we’re looking for…

• Candidates with 1+ years of import freight forwarding experience is preferred.
• Fluency in Mandarin is required.
• Proficient in MS Excel, strong organization, follow up and communication skills.

About OEC Group

Established in 1981, OEC Group is one of the leading NVOCC freight forwarding companies. We provide our customers with import and export services, as well as, door-to-door services for both international and domestic needs. We remain competitive by offering a wide range of logistics services, including: ocean and air freight, rail, trucking, warehousing and distribution, customs brokerage, cargo insurance and more.

About the Position Duties and responsibilitiesinclude the following (other duties may be assigned):

• Creating internal customer profiles in CargoWise to provide all departments with detailed customer information when needed.
• Use best judgment and knowledge to assist customers in making the most suitable choice for their needs.
• Provide quotations to customers when required.
• Coordinates with customers and other departments to ensure the smooth movement of freight by providing tracking information and shipment updates to customers.
• Communicates with customers by phone or email to build excellent customer relationships to in order to provide great customer service.
• Handles any special requests from our customers.
• Sends new shipment bookings to customers.
• Validates and confirms all ocean/air shipment bookings from origin to destination, ensuring customer satisfaction.
• Manage daily emails/phone calls from customers and other offices/departments pertaining to respective accounts.
• Directs customer questions/concerns to the correct department as needed.

Work Schedule

Monday through Friday 9:00 am - 6:00 pm EST

Computer Skills

• To perform this job successfully, an individual should have knowledge of Microsoft Office.
• Experience with CargoWise is a plus.

Education & Experience

• Bachelor's degree preferred
• Experience dealing with a high volume of data entry

Salary

$55,000-$65,000 annually based on education and experience level.

Perks & Benefits of OEC Group

After successfully completing and passing a standard 90-day introductory period the employee is provided with the following benefits package. This includes:

• Individual Health Insurance Coverage (Medical,Dental and Vision)
• Life and Accidental Insurance Coverage
• Vacation, Personal and Floating Days
• 401K Plan with up to 3% company match

Company Culture

OEC Group provides a fun, family-oriented work culture. We are a well-established company that is continually growing and looking for strong team players. We often host company outings such as team dinners, holiday parties, company picnics, and team building activities!

OEC Group is an Equal Opportunity Employer.