Logistics Client Services Specialist - Growth & Benefits

BDP International; Allentown (Lehigh County); On-site; USD 21,000 - 33,000; Part time

Job summary

PSA BDP, a member of the PSA Group, is seeking a Client Service Specialist in Allentown, PA for a temporary assignment within Freight Audit & Payment operations. You will process carrier invoices, resolve billing discrepancies, and serve as a liaison between customers, carriers, and internal teams to ensure accurate and timely payments.

The role emphasizes attention to detail, strong communication, and the ability to manage multiple tasks in a fast-paced logistics environment.

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Strong customer service and communication skills.
• Excellent organizational skills with exceptional attention to detail.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• Strong analytical and problem-solving abilities.
• Ability to work independently while collaborating effectively within a team environment.
• Professional communication skills with the ability to interact effectively with customers, carriers, vendors, and internal stakeholders.

Responsibilities

• Process domestic and international carrier freight invoices accurately and in accordance with established service level agreements (SLAs).
• Audit transportation invoices for contract compliance, pricing accuracy, duplicate invoices, accessorial charges, and billing discrepancies.
• Research, investigate, and resolve invoice exceptions, balance dues, payment disputes, and reconciliation issues.
• Maintain freight payment processing queues while ensuring timely invoice processing and payment.
• Support month-end close activities, including customer accrual reporting, reconciliations, and financial reporting.
• Ensure compliance with internal controls, customer requirements, and company procedures.
• Serve as a primary point of contact for freight payment inquiries from customers, carriers, vendors, and internal stakeholders.
• Utilize the company's ticketing system to manage, prioritize, track, and resolve inquiries, ensuring timely follow-up and resolution within established service levels.
• Communicate professionally via phone, email, and other communication channels regarding invoice status, payment inquiries, research requests, and issue resolution.
• Build and maintain strong working relationships with customers, carriers, and vendors while delivering exceptional customer service.
• Partner closely with Operations, Procurement, Finance, Account Management, and other internal departments to resolve transportation and payment-related issues.
• Learn and effectively utilize PSA BDP transportation management and freight payment systems to research shipments, process invoices, and resolve operational issues.
• Scan and index freight documents into the freight payment system while maintaining accurate electronic records.
• Assist with new customer implementations, onboarding activities, process documentation, testing, and training support.
• Support continuous improvement initiatives by identifying opportunities to improve efficiency, eliminate manual processes, and enhance customer service.
• Provide support for customer call center activities as needed, including shipment routing, carrier assignment, and spot quote requests for various transportation modes.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Problem solving

Teamwork

Time management

Independent work

Professional communication

Education

Associate degree

Bachelor's degree

Tools

TMS

Freight payment platforms

Microsoft Excel

Job description

PSA BDP, a member of the PSA Group, is seeking a Client Service Specialist in Allentown, PA for a temporary assignment within Freight Audit & Payment operations. You will process carrier invoices, resolve billing discrepancies, and serve as a liaison between customers, carriers, and internal teams to ensure accurate and timely payments.

The role emphasizes attention to detail, strong communication, and the ability to manage multiple tasks in a fast-paced logistics environment.