Customer Experience & Billing Specialist

Airgas; Allentown (Lehigh County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision plans

401(k) with company match

Tuition reimbursement program

Job summary

Airgas is seeking a Customer Process Specialist in Allentown, PA, to support customer experiences and foster long-term relationships. The role involves investigating disputes, analyzing accounts, and rectifying billing errors. Ideal candidates will have strong communication skills, attention to detail, and experience in a customer service environment.

Benefits include comprehensive medical coverage, 401(k) with company match, and paid leave. Join us and help improve customer satisfaction while growing your career.

Qualifications

• Minimum one year of experience in an operations, customer service, or manufacturing-related administrative role.
• Proven ability to build effective relationships with all organizational levels.

Responsibilities

• Research customer disputes and identify root causes.
• Analyze customer accounts and correct billing errors.
• Manage cash collection activities for Tier 1 and Tier 2 accounts.

Skills

Strong written and verbal communication skills

Excellent analytical and problem-solving skills

Proficiency in Google Suite and Microsoft Office

Attention to detail

Education

High School Diploma or GED

Tools

SAP financial applications

Job description

Airgas is seeking a Customer Process Specialist in Allentown, PA, to support customer experiences and foster long-term relationships. The role involves investigating disputes, analyzing accounts, and rectifying billing errors. Ideal candidates will have strong communication skills, attention to detail, and experience in a customer service environment.

Benefits include comprehensive medical coverage, 401(k) with company match, and paid leave. Join us and help improve customer satisfaction while growing your career.