Claims Examiner

Americold; Atlanta (GA); On-site; USD 85,000 - 120,000; Full time

Job summary

Americold is seeking a Claims Manager to oversee warehouse and transportation claims, including cargo damage, loss, demurrage, and detention. The role requires coordinating investigations, communicating with carriers, customers, and internal teams, and ensuring compliance with applicable laws and regulations.

Responsibilities include assigning costs, preparing reports, and maintaining ongoing stakeholder communication, with occasional travel to support operations and claims processing.

Qualifications

• Minimum 3 years in transportation, warehouse operations, or claims processing.
• At least 2 years in exception management (over/short, damage, detention, demurrage).
• Associate’s or Bachelor’s degree or equivalent experience.
• Strong knowledge of contracts, tort, damages, and subrogation.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).

Responsibilities

• Administer all claims related to warehouse and transportation operations including cargo damage and loss, demurrage, and detention.
• Investigate claims, communicate with involved parties, resolve claims, and ensure regulatory compliance.
• Prepare reports, assign costs, and maintain ongoing communication with internal teams and external stakeholders.
• Travel as needed to support operations and claims resolution.

Skills

Claims processing

Transportation

Warehouse operations

Customer service

Exception management

Contract law

Microsoft Office

Education

Associate or Bachelor's degree

Tools

Salesforce

Oracle

TMS

WMS

Job description

What You’ll Do

You will administer all claims related to warehouse and transportation operations including cargo damage and loss, demurrage, and detention. Responsibilities include investigating claims, communicating with involved parties, resolving claims, and ensuring compliance with applicable laws and regulations. You will also prepare reports, assign costs, and maintain ongoing communication with internal teams and external stakeholders, with occasional travel required.

Essential Functions

• Interpret and apply contract terms, tariffs, and warehouseman’s receipts to ensure equitable claim solutions.
• Investigate, negotiate, and conclude claims with carriers, attorneys, insurance adjusters, and shippers to minimize company liability.
• Remain current on relevant laws and regulations affecting assigned claims.
• Assign cost recommendations to the appropriate claim party, including customers, carriers, or company entities.
• Review and approve claims up to $250,000 and prepare reports for customers and warehouses as requested.
• Maintain continual communication with Accounting, Finance, Business Development, Transportation, and Operations regarding the claims process and manage service level expectations.
• Facilitate process improvement ideas and monitor personal productivity to ensure team service levels are met.
• Other essential duties may be applicable and assigned as necessary.

What Experience and Education You Need

• Minimum 3 years of experience in transportation, warehouse operations, claims processing, shipping and receiving, or customer service.
• Minimum 2 years of exception management experience in over/short, damage, detention, or demurrage.
• Associate’s or Bachelor’s degree or equivalent experience.
• Demonstrated expertise in contracts, tort, damages, agency subrogation, contribution/indemnity, and applicable laws related to warehouse and transportation services.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, etc.).

What Could Set You Apart

• Professional designation in claims or insurance.
• Familiarity with Salesforce, Oracle, TMS, and WMS.
• Ability to organize and prioritize multiple tasks efficiently.
• Effective verbal and written communication skills.
• Ability to build and maintain effective working relationships with internal teams.
• Ability to exercise sound judgment when assessing claim impact on the company.
• Decision-making skills in collaboration with internal operations groups, customers, or claimants.
• Ability to adapt to changing workload assignments.

Physical Requirements

• Requires several hours per day of sitting, getting up and down from chairs, reaching, and/or bending.
• Requires manual dexterity with normal hand and finger movements for typical office work, including the operation of computers, telephones, and similar equipment.
• Requires ability to comprehend and communicate with others verbally and/or in writing.
• May require travel by automobile and airplane for business.
• May require visits to warehouse operations in temperatures at or below freezing.
• May require the occasional lifting, carrying, positioning, and/or moving of objects weighing up to 20 pounds.

Americold is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability status as a protected veteran or any other protected category under applicable federal, state and local laws. EOE/AA M/F/D/V.