Dispatcher/Router

Jobtailor; Portland (OR); On-site; USD 40,000 - 52,000; Full time

Job summary

Jobtailor is seeking a Driver Dispatch & Operations Support professional to coordinate on-route problem resolution for residential, commercial, and roll-off lines. You will manage same-day routing, direct drivers, and ensure pickup/delivery services run smoothly, interacting with customer service, sales, and Route Managers.

The role requires high communication, teamwork, and multitasking in a fast-paced environment, with attention to organizational detail and compliance with REAL ID/TSA

Qualifications

• High School Diploma or GED.
• 6 months of relevant work experience.
• Experience working in a team setting.
• Ability to communicate to several areas effectively.
• Ability to multitask in a fast-paced work environment.
• Excellent organizational skills.
• REAL ID or TSA-approved alternative if required for business air travel or federal property access.

Responsibilities

• Communicate with WM Drivers to assist with problem resolution while on route for residential, commercial, and roll-off lines of business.
• Handle incoming service orders, direct drivers, and resolve service issues.
• Interact with WM customer service, sales, and operational staff, including Route Managers and Mechanics.
• Use WM proprietary software to manage same-day ticket routing and prepare routes for the next day.
• Dispatch drivers to calls using customer needs, driver locations and loads, and daily factors to balance cost and customer satisfaction.
• Optimize routes with sites and the service department.
• Determine daily driver staffing levels.
• Assign routes and service tickets to appropriate drivers and manage route completion.
• Handle incoming calls and emails from customer service and sales.
• Manage pickup and delivery requests for container movements within the market area.
• Communicate with customers while drivers are on-site to resolve pickup and service issues.
• Troubleshoot and resolve delivery and pickup problems.
• Ensure same-day service on missed pickups by managing routing and tracking driver movement.

Skills

Communication

Teamwork

Multitasking

Organizational skills

Education

High School Diploma or GED

Tools

WM Proprietary Software

Job description

• Communicate with WM Drivers to assist with problem resolution while on route for residential, commercial, and roll-off lines of business
• Handle incoming service orders, direct drivers, and resolve service issues
• Interact with WM customer service, sales, and operational staff, including Route Managers and Mechanics
• Use WM proprietary software to manage same-day ticket routing and prepare routes for the next day
• Dispatch drivers to calls using customer needs, driver locations and loads, and daily factors to balance cost and customer satisfaction
• Optimize routes with sites and the service department
• Determine daily driver staffing levels
• Assign routes and service tickets to appropriate drivers and manage route completion
• Handle incoming calls and emails from customer service and sales
• Manage pickup and delivery requests for container movements within the market area
• Communicate with customers while drivers are on-site to resolve pickup and service issues
• Troubleshoot and resolve delivery and pickup problems
• Ensure same-day service on missed pickups by managing routing and tracking driver movement

Requirements

• High School Diploma or G.E.D.
• 6 months of relevant work experience
• Experience working in a team setting
• Ability to communicate to several areas effectively
• Ability to multitask in a fast-paced work environment
• Excellent organizational skills
• Must have, or be willing to obtain, a REAL ID or TSA-approved alternative if required for business air travel or federal property access

Core Competencies

Demonstrates strong communication and organizational skills to effectively manage driver dispatching, route optimization, and customer service interactions. Capable of multitasking in a fast-paced environment while ensuring timely resolution of service issues.

Highest-signal resume keywords

• Route Optimization
• Driver Dispatching
• Customer Service Management
• Problem Resolution
• Organizational Skills

ATS Optimization Keywords

Soft Skills

• Effective Communication
• Multitasking
• Team Collaboration

Certifications & Qualifications

• REAL ID
• TSA-Approved Alternative

Industry Keywords

• Service Orders
• Route Management
• Pickup and Delivery Requests
• Container Movements
• Fast-Paced Work Environment

Tools & Technologies

• WM Proprietary Software