Logistics & Accounts Coordinator

Socket.dev; Richmond (CA); On-site; USD 46,000 - 65,000; Full time

Job summary

Richmond Wholesale Meat, a Pro Food Solutions company in Richmond, CA, seeks an Account Coordinator to ensure smooth product flow and clear communication between support teams and Account Managers. You will coordinate container loading, monitor due dates, and help escalate concerns to leaders to keep deliveries timely.

The role requires detail orientation, organization, and ability to manage multiple priorities in a fast-paced environment, with onsite work expectations and potential overtime

Qualifications

• High school diploma or general education degree (GED).
• Experience in account coordination, customer service, logistics, supply chain, or a related field preferred.
• Proficiency in Microsoft Outlook and Word.
• Basic to intermediate skills in Microsoft Excel.
• Experience using Asana or a similar project management platform.
• Strong attention to detail and ability to manage multiple priorities effectively.

Responsibilities

• Plan container loads and coordinate loading schedules to ensure timely and accurate shipments.
• Track inbound product shipments, monitor expected arrival dates, and resolve delays or discrepancies.
• Proactively identify and resolve issues that may affect customer satisfaction or product delivery timelines.
• Communicate shipping updates, product availability, and potential concerns to Logistics teams and appropriate internal departments.
• Support Account Managers with order entry, customer communications, and account follow-up during high-volume periods and absences.
• Maintain accurate and current system records for shipment status, product arrivals, orders, and customer updates.
• Prepare and support reporting related to shipments, orders, and customer accounts.
• Utilize Asana to track orders, outstanding tasks, and internal communications.
• Respond promptly to stakeholder email requests and ensure established deadlines are met.
• Proactively manage and follow up on unresolved tasks each day to drive fill rate targets and sustain a 99% fill rate across customer accounts.
• Contribute to continuous improvement initiatives related to logistics, order management, and account management processes.
• Adhere to Richmond Wholesale employment policies, departmental procedures, and applicable federal, state, and local regulatory requirements.
• Foster effective cross-functional collaboration and maintain professional working relationships that support productivity and the Company's mission and objectives.

Skills

Attention to detail

Multitasking

Customer service

Communication

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Asana

Job description

Richmond Wholesale Meat, a Pro Food Solutions company in Richmond, CA, seeks an Account Coordinator to ensure smooth product flow and clear communication between support teams and Account Managers. You will coordinate container loading, monitor due dates, and help escalate concerns to leaders to keep deliveries timely.

The role requires detail orientation, organization, and ability to manage multiple priorities in a fast-paced environment, with onsite work expectations and potential overtime