Account & Logistics Coordinator

Richmond Wholesale Meat, LLC; Richmond, Northern (CA, KY); Hybrid; USD 46,000 - 62,000; Full time

Job summary

Richmond Wholesale Meat, a Pro Food Solutions company, is seeking an Account Coordinator to ensure efficient product flow and clear communication between support teams and Account Managers. You will coordinate container planning, track due dates, and escalate concerns to leadership while supporting Account Managers and ensuring timely delivery and customer satisfaction.

The ideal candidate is detail-oriented, highly organized, and capable of managing multiple priorities in a fast-paced

Qualifications

• High school diploma or GED.
• Experience in account coordination, customer service, logistics, or a related field preferred.
• Proficiency in Microsoft Outlook and Word.
• Basic to intermediate skills in Microsoft Excel.
• Experience using Asana or a similar project management platform.
• Strong attention to detail and ability to manage multiple priorities effectively.

Responsibilities

• Plan container loads and coordinate loading schedules to ensure timely and accurate shipments.
• Track inbound product shipments, monitor expected arrival dates, and resolve delays or discrepancies.
• Proactively identify and resolve issues that may affect customer satisfaction or product delivery timelines.
• Communicate shipping updates, product availability, and potential concerns to Logistics teams and appropriate internal departments.
• Support Account Managers with order entry, customer communications, and account follow-up during high-volume periods and absences.
• Maintain accurate and current system records for shipment status, product arrivals, orders, and customer updates.
• Prepare and support reporting related to shipments, orders, and customer accounts.
• Utilize Asana to track orders, outstanding tasks, and internal communications.
• Respond promptly to stakeholder email requests and ensure established deadlines are met.
• Proactively manage and follow up on unresolved tasks each day to drive fill rate targets and sustain a 99% fill rate across customer accounts.
• Contribute to continuous improvement initiatives related to logistics, order management, and account management processes.

Skills

Account coordination

Logistics coordination

Customer service

Multitasking

Attention to detail

Education

High school diploma or GED

Tools

Asana

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Richmond Wholesale Meat, a Pro Food Solutions company, is seeking an Account Coordinator to ensure efficient product flow and clear communication between support teams and Account Managers. You will coordinate container planning, track due dates, and escalate concerns to leadership while supporting Account Managers and ensuring timely delivery and customer satisfaction.

The ideal candidate is detail-oriented, highly organized, and capable of managing multiple priorities in a fast-paced