Logistics Account Manager

Hogan; St. Louis (MO); Presencial; USD 55.000 - 85.000; Tempo integral

Resumo da vaga

Hogan Transportation, part of the Enterprise Mobility portfolio, is seeking an Account Manager to oversee daily operations and performance of logistics accounts. You will manage load acceptance, client communications, and account optimization to drive customer success and KPI attainment.

The role requires coordinating with Sales to onboard new clients, negotiating freight opportunities, and ensuring accurate documentation in the TMS.

Qualificações

• 3-5 years of professional experience in 3PL, logistics or transportation.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Experience with Transportation Management System (TMS) platforms.

Responsabilidades

• Build, develop, and maintain strong client relationships with a clear understanding of client business needs and industry trends.
• Partner with Sales to onboard new clients and ensure seamless account setup and integration.
• Quote and negotiate freight opportunities with existing clients, including use of spot boards.
• Manage load planning, scheduling, and updates within the Transportation Management System (TMS).
• Schedule client appointments through TMS web portals and ensure accurate documentation.
• Track and trace shipments to monitor performance and resolve issues.
• Conduct quarterly or annual business reviews tailored to client needs.
• Support Accounts Receivable by monitoring customer payment terms and assisting with collections.
• Maintain visibility into growth opportunities by monitoring client spend, volume, and share of wallet.
• Collaborate within a team environment and provide support to colleagues.
• Perform additional duties and projects as assigned by management.

Conhecimentos

Client relationship management

Communication

Attention to detail

Team collaboration

Ferramentas

Microsoft Office

TMS

Descrição da vaga

Hogan is now part of the Enterprise Mobility portfolio of brands. As part of the Enterprise Mobility portfolio of brands, Hogan is excited to provide our employees with access to enhanced benefits, resources, and career opportunities. Hogan Transportation is a 100-year-old full-service transportation and logistics company operating throughout North America. Through its transportation, logistics, truck leasing and fleet maintenance operations, Hogan provides customized solutions backed by a tradition of unparalleled service, first-class equipment, and advanced technology. From the relationship-driven service we deliver every day to the communities we support through our giving efforts, team members like you are what make our business thrive.

Job Summary

The Account Manager is responsible for overseeing the daily operations and performance of assigned logistics accounts. This role manages load acceptance and arrangement, client communications, and account optimization to ensure overall customer success. The Account Manager also plays a key role in meeting internal and client-specific KPIs, identifying growth opportunities, and developing new business.

Essential Duties and Responsibilities

• Build, develop, and maintain strong client relationships, with a clear understanding of client business needs and industry trends.
• Partner with Sales to successfully onboard new clients and ensure seamless account setup and integration.
• Quote and negotiate freight opportunities with existing clients, including use of spot boards.
• Manage load planning, scheduling, and updates within the Transportation Management System (TMS).
• Schedule client appointments through TMS web portals and ensure accurate documentation.
• Track and trace shipments to proactively monitor performance and resolve issues.
• Conduct quarterly or annual business reviews tailored to client needs.
• Support Accounts Receivable by monitoring customer payment terms and assisting with collections when necessary.
• Maintain visibility into growth opportunities by monitoring client spend, volume, and share of wallet.
• Collaborate within a team environment and provide support to colleagues as needed.
• Perform additional duties and projects as assigned by management.

Requirements

• 3-5 years of professional experience required; background in 3PL, logistics, or transportation preferred.
• Commitment to company policies and guidelines, including attendance and punctuality standards.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Experience with TMS platforms
• Strong organizational skills with a high level of accuracy and attention to detail.
• Excellent written and verbal communication skills, with the ability to influence and collaborate effectively.