Fleet Manager

Hogan Transportation; Bridgeton (MO); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Hogan Transportation seeks a Fleet Manager to provide operational leadership for drivers on a customer account. You will serve as a liaison with the customer to ensure high-quality service and timely deliveries, while solving employee-related issues with independent discretion.

You will coach, train, and monitor drivers, manage schedules, routes, and overall fleet performance, and uphold safety and Hogan policies across daily operations.

Formación

• High school diploma or GED required; associates degree preferred.
• 2-5 years experience in transportation/trucking.
• Proficient in Microsoft Word and Excel.

Responsabilidades

• Manages drivers' activities to meet client expectations and Hogan policies.
• Address driver performance issues through coaching and discipline as appropriate.
• Interview prospective drivers and make hiring recommendations.
• Conduct 30- and 60-day driver performance reviews.
• Coach and train drivers on customer service, safety, and Hogan practices.
• Coordinate services to maximize profits and meet customer schedules.
• Schedule and direct drivers to locations based on customer requests.
• Monitor drivers' performance and daily activities and maintain schedules.
• Communicate traffic impacts and contingency plans to drivers to ensure on-time delivery.
• Manage assigned fleet for on-time pickups, routing, hours of service, and cost control.
• Ensure safety compliance and proper training; enforce policies.
• Maintain daily accounting of trucks and drivers.
• Interact with drivers daily to answer questions and ensure loads are delivered safely on time.
• Strive to reduce turnover and promote workforce longevity.
• Ensure payroll accuracy and timely submission.

Conocimientos

Driver management

Coaching

Hiring

Performance reviews

Scheduling

Safety compliance

Customer service

Budget control

Team leadership

Educación

High school diploma or GED

Associates degree preferred

Herramientas

Microsoft Word

Microsoft Excel

Descripción del empleo

Hogan Transportation is a 100-year-old full-service, multi-faceted transportation company operating throughout North America with a tradition of unparalleled, personalized service to clients, utilizing first-class equipment and advanced technology.

Job Summary

The Fleet Manager provides operational leadership and support to drivers assigned to a customer or customer's account. The Fleet Manager is a liaison with the customer ensuring high quality customer service and support. Ensures safe and timely deliveries. Is responsible for enhancing the overall customer service and support by managing drivers to ensure the client's needs and expectations are met. Diagnoses and uses independent discretion based on the circumstances to solve employee-related issues.

Essential Duties and Responsibilities

• Manages drivers' activities and ensures drivers are meeting and following Hogan expectations and policies and performing to a level that meets client expectations and needs.
• Identifies and addresses any driver performance issues through the use of coaching and discipline, including termination, as appropriate.
• Interviews prospective drivers and make recommendations on hiring decisions.
• Conducts driver 30- and 60-day performance review.
• Coaches, trains, and/or reinforces drivers on customer satisfaction/service, Hogan policies and practices, and safety.
• Coordinates services provided to customers including, but not limited to, employee and customer schedules, to maximize profits.
• Schedules and directs drivers to appropriate locations according to customer requests, specifications, or needs.
• Monitors drivers’ performance and activities.
• Prepares and monitors daily work and run schedules.
• Advises drivers of traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards and independently creates contingency plans and alternate routes, as appropriate based on the circumstances to ensure client expectations and needs are met.
• Manages assigned fleet of tractors and drivers for on-time pickup and delivery performance, out of route miles, hours of service compliance, home time, special routing needs, and cost control.
• Ensures a safe working environment and equipment for drivers, including, but not limited to, ensuring drivers are complying with applicable federal, state, and local safety laws and requirements.
• Ensures drivers are properly trained and has an adequate understanding of customer and company expectations, policies, and practices.
• Performs a daily accounting of all assigned trucks and drivers.
• Interacts with drivers on a daily basis answering any questions and ensuring drivers can safely deliver loads on time.
• Works with drivers to reduce turnover and promote longevity of workforce.
• Ensures driver payroll is accurate and submitted timely.
• Other duties as assigned.

Requirements

• High school diploma or GED required, Associates degree preferred
• 2-5 years experience in the transportation/trucking industry.
• Proficient in Microsoft products including Word and Excel.