Fleet Manager

NAFA Fleet Management Association; Zanesville (OH); On-site; USD 55,000 - 90,000; Full time

Job summary

Hogan Transportation, part of the Enterprise Mobility portfolio, seeks a Fleet Manager to provide operational leadership for drivers under a customer account. The role ensures high-quality service, safe and timely deliveries, and fosters continued driver performance improvement.

Responsibilities include coaching drivers, maximizing efficiency, scheduling, and maintaining compliance with safety and company policies. Strong communication with customers and internal teams is essential.

Qualifications

• High school diploma or GED required; Associates degree preferred.
• 2-5 years experience in the transportation/trucking industry.
• Proficient in Microsoft Word and Excel.

Responsibilities

• Manages drivers’ activities and ensures drivers meet Hogan expectations and policies.
• Identifies and addresses driver performance issues through coaching and discipline as appropriate.
• Interviews prospective drivers and makes recommendations on hiring decisions.
• Conducts 30- and 60-day driver performance reviews.
• Coaches, trains, and reinforces drivers on customer satisfaction, Hogan policies, and safety.
• Coordinates services to maximize profits and align with customer requests.

Skills

Driver management

Coaching

Scheduling

Customer service

Education

High school diploma or GED

Associates degree

Tools

Microsoft Word

Microsoft Excel

Job description

Hogan is now part of the Enterprise Mobility portfolio of brands. As part of the Enterprise Mobility portfolio of brands, Hogan is excited to provide our employees with access to enhanced benefits, resources, and career opportunities. Hogan Transportation is a 100-year-old full-service transportation and logistics company operating throughout North America. Through its transportation, logistics, truck leasing and fleet maintenance operations, Hogan provides customized solutions backed by a tradition of unparalleled service, first-class equipment, and advanced technology. From the relationship-driven service we deliver every day to the communities we support through our giving efforts, team members like you are what make our business thrive.

Job Summary

The Fleet Manager provides operational leadership and support to drivers assigned to a customer or customer’s account. The Fleet Manager is a liaison with the customer ensuring high quality customer service and support. Ensures safe and timely deliveries. Is responsible for enhancing the overall customer service and support by managing drivers to ensure the client’s needs and expectations are met. Diagnoses and uses independent discretion based on the circumstances to solve employee-related issues.

Essential Duties and Responsibilities

• Manages drivers’ activities and ensures drivers are meeting and following Hogan expectations and policies and performing to a level that meets client expectations and needs.
• Identifies and addresses any driver performance issues through the use of coaching and discipline, including termination, as appropriate.
• Interviews prospective drivers and make recommendations on hiring decisions.
• Conducts driver 30- and 60-day performance review.
• Coaches, trains, and/or reinforces drivers on customer satisfaction/service, Hogan policies and practices, and safety.
• Coordinates services provided to customers including, but not limited to, employee and customer schedules, to maximize profits.
• Schedules and directs drivers to appropriate locations according to customer requests, specifications, or needs.
• Monitors drivers’ performance and activities.
• Prepares and monitors daily work and run schedules.
• Advises drivers of traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards and independently creates contingency plans and alternate routes, as appropriate based on the circumstances to ensure client expectations and needs are met.
• Manages assigned fleet of tractors and drivers for on-time pickup and delivery performance, out of route miles, hours of service compliance, home time, special routing needs, and cost control.
• Ensures a safe working environment and equipment for drivers, including, but not limited to, ensuring drivers are complying with applicable federal, state, and local safety laws and requirements.
• Ensures drivers are properly trained and has an adequate understanding of customer and company expectations, policies, and practices.
• Performs a daily accounting of all assigned trucks and drivers.
• Interacts with drivers on a daily basis answering any questions and ensuring drivers can safely deliver loads on time.
• Works with drivers to reduce turnover and promote longevity of workforce.
• Ensures driver payroll is accurate and submitted timely.
• Other duties as assigned.

Requirements

• High school diploma or GED required, Associates degree preferred
• 2-5 years experience in the transportation/trucking industry.
• Proficient in Microsoft products including Word and Excel.