Logistics Support & Order Entry Specialist

Evans Transportation Services, LLC; Wisconsin; On-site; USD 38,000 - 48,000; Full time

Job summary

Evans Transportation Services, LLC is seeking a Customer Support Specialist to assist Operations with day-to-day order entry and account support. You will help set up and train users in Evans' TMS, audit orders for accuracy, and liaise with carriers and customers to ensure timely updates.

The role emphasizes exceptional customer service, strong organizational skills, and the ability to problem-solve under pressure while maintaining accuracy and speed in a fast-paced environment.

Qualifications

• Exceptional customer service skills.
• High level of organizational and multi-tasking skills.
• Ability to problem solve on the spot.
• Attention to detail and accuracy.
• Team-oriented and self-motivated.

Responsibilities

• LTL and TL order entry/validation.
• Invoice entry.
• Communicate with carriers for pickup/delivery updates.
• Provide delivery updates to customers via the TMS, email, and phone.
• Share information to mitigate delivery issues with Operations.

Skills

Customer service

Organization & multitasking

Problem solving

Attention to detail

Team orientation

Self-motivation

English fluency

Education

Bachelor's degree preferred

Tools

Microsoft Office

Outlook

Job description

Evans Transportation Services, LLC is seeking a Customer Support Specialist to assist Operations with day-to-day order entry and account support. You will help set up and train users in Evans' TMS, audit orders for accuracy, and liaise with carriers and customers to ensure timely updates.

The role emphasizes exceptional customer service, strong organizational skills, and the ability to problem-solve under pressure while maintaining accuracy and speed in a fast-paced environment.