Logistics Account Coordinator — Growth, Customer Success & Ops

BM2 Freight Services, Inc.; Covington (KY); On-site; USD 43,000 - 50,000; Full time

Benefits offered by this job

Paid parking

Free gym membership

Mon. - Fri. 8 AM - 5 PM schedule

Updated riverfront corporate office

Opportunities for advancement

On-site pantry and restaurants

Health benefits after 30 days

401k after 90 days

4 weeks paid maternity / paternity-lea

Job summary

BM2 Freight Services, Inc. is seeking a full-time Account Coordinator at our Corporate Office in Covington, KY. The role supports the Account Representatives team in day-to-day operations to develop, maintain, and grow accounts, with a view toward advancing a sales career.

The ideal candidate has strong communication, problem solving, and detail-oriented skills, thrives in a fast-paced environment, and enjoys teamwork. Mon–Fri, 8–5, with competitive pay and benefits.

Qualifications

• Bachelor’s degree is required.
• Strong problem solving and critical thinking skills.
• Excellent attention to detail.
• Exceptional customer service and interpersonal communication skills.
• Previous experience in a high call volume environment preferred.
• Ability to multi-task and troubleshoot various problems as they arise.
• Exceptional team player with a sense of urgency.

Responsibilities

• Transportation Management System: Receive customer information and accurately build loads in our transportation management system.
• Servicing Accounts: Schedule shipments for pickup and delivery. Provide excellent customer service and timely updates to customers via phone and email. Coordinate with Logistics Coordinators to obtain PODs and tracking and tracing information. Assist in quoting customers, adapting to freight market conditions, and resolving operational obstacles as they arise.
• Problem Solving: Be adaptable, knowledgeable, and resourceful in order to solve every customer issue you come across.

Skills

Problem solving

Attention to detail

Customer service

Interpersonal communication

Multi-tasking

Team player

High call volume experience

Education

Bachelor’s degree

Job description

BM2 Freight Services, Inc. is seeking a full-time Account Coordinator at our Corporate Office in Covington, KY. The role supports the Account Representatives team in day-to-day operations to develop, maintain, and grow accounts, with a view toward advancing a sales career.

The ideal candidate has strong communication, problem solving, and detail-oriented skills, thrives in a fast-paced environment, and enjoys teamwork. Mon–Fri, 8–5, with competitive pay and benefits.