Account Coordinator

R2 Logistics; Westerville (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401K with match

Full-cycle training

Internal career advancement

Job summary

R2 Logistics is seeking an Account Coordinator in Westerville, OH to support shipping operations and customer service. The role focuses on accurate data entry, timely shipment tracking, and proactive problem solving within a fast-paced team environment.

The ideal candidate communicates persuasively, provides outstanding customer service, and maintains attention to detail while multitasking in a deadline-driven setting. Opportunities for growth and competitive compensation are available.

Qualifications

• A proactive approach to problem-solving.
• Effective and persuasive communication skills.
• Ability to provide outstanding customer service when faced with a challenge.
• Excellent follow-up skills, with a keen eye for details.
• Ability to multitask and produce results in a time-sensitive setting.
• Energetic and positive attitude.

Responsibilities

• Data Entry – Accurately entering customer orders into the transportation management system; accounting for changes in linehaul costs, fuel surcharges, and customer requirements.
• Tracking Shipments – Communicating via phone and email with contracted carriers to record their locations.
• Problem Resolution – Proactively investigating issues that arise in transit, assessing their impact on delivery times, and working with team members to provide solutions to ensure on-time delivery.
• Schedule management – Creating pickup and delivery appointments via phone and email; informing team members of any scheduling conflicts.
• Book loads – Negotiating rates with partner carriers to cover shipments.
• Assist with additional responsibilities as needed.

Skills

Proactive problem-solving

Effective communication

Customer service

Follow-up skills

Multitasking

Energetic attitude

Job description

Are you looking for an opportunity in an energetic office environment that allows you to utilize your administrative and customer service skills? Ask yourself the following questions to see if the Account Coordinator at R2 Logistics is the right role for you:

• Are you an outgoing problem-solver who multitasks effectively and strives for perfection?
• Do you thrive in a fast-paced team-oriented setting?
• Would you describe yourself as proactive, persuasive, and disciplined?

The Account Coordinator plays a vital role in our operation’s structure. As a third-party logistics provider (3PL), R2 Logistics provides shipping solutions for manufacturing customers nationwide. ASR’s ensure seamless communication from order entry to freight delivery, allowing us to provide the highest level of customer service.

Responsibilities:

• Data Entry – Accurately entering customer orders into the transportation management system; accounting for changes in linehaul costs, fuel surcharges, and customer requirements
• Tracking Shipments – Communicating via phone and email with contracted carriers to record their locations
• Problem Resolution – Proactively investigating issues that arise in transit, assessing their impact on delivery times, and working with team members to provide solutions to ensure on-time delivery
• Schedule management – Creating pickup and delivery appointments via phone and email; informing team members of any scheduling conflicts
• Book loads – Negotiating rates with partner carriers to cover shipments
• Assist with additional responsibilities as needed

Requirements:

• A proactive approach to problem-solving
• Effective and persuasive communication skills
• Ability to provide outstanding customer service when faced with a challenge
• Excellent follow-up skills, with a keen eye for details
• Ability to multitask and produce results in a time-sensitive setting
• Energetic and positive attitude

Benefits:

• Medical/Dental/Vision/Life insurance
• Paid holidays, vacation, and sick time
• 401K with company match
• Competitive compensation
• Full-cycle training (industry & position)
• Competitive base salary
• Opportunity for internal career advancement

About R2 Logistics:

Founded in 2007, R2 Logistics has thrived through the dedication and tenacity of our employees. We have become an industry leader through providing unparalleled customer service, based on a ‘strive to win’ competitive mentality.

As a third-party logistics (3PL) company, we provide our customers access to our network of contracted transportation providers. With no trucks of our own, we contract asset-based transportation companies to provide the equipment needed to move hundreds of daily shipments for our customers.

R2 Logistics is an equal opportunity employer. All qualified applicants will receive consideration regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability, or Vietnam era or other protected veteran.

R2 Logistics participates in E-Verify, and will provide the federal government with your Form I-9 information to confirm US work authorization upon acceptance of a job offer and completion of the Form I-9.