Logistics Account Coordinator: Data & Client Support

ODW Logistics, Inc.; Hamilton (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

ODW Logistics, Inc. in Hamilton, OH is seeking an Account Coordinator to support the Account Management team with daily data entry, client communications, and load maintenance, reporting to the Team Lead.

You will help select mode/service based on order profiles, assist in KPI and financial monitoring, collaborate with Operational Support groups on load execution, and contribute to developing client-specific processes to optimize workflow.

Qualifications

• High school or GED diploma required; associate or bachelor’s degree preferred.
• 1+ year(s) of account coordination experience preferred.
• Previous knowledge of Microsoft Office tools (Excel and Access) preferred.

Responsibilities

• Customer Service/Problem Resolution with Clients
• Order Entry / Management /Load Maintenance
• Mode / Service selection based on order profiles
• KPI / Financial monitoring and assistance in compiling
• Internally working with Operational Support groups on load execution
• Facilitating distribution of operational reports
• Participate in CBR content generation
• Directly manage a small book of business of low tier clients
• Rate/apply rating to orders and loads
• Assist in AP/AR discrepancies
• Assist in developing/enhancing Client specific processes to Optimize Workflow
• All other duties as assigned

Skills

Communication skills

Customer service

Teamwork

Time management

Data entry accuracy

Education

High school diploma

Associate or Bachelor's degree preferred

Tools

Microsoft Excel

Microsoft Access

Job description

ODW Logistics, Inc. in Hamilton, OH is seeking an Account Coordinator to support the Account Management team with daily data entry, client communications, and load maintenance, reporting to the Team Lead.

You will help select mode/service based on order profiles, assist in KPI and financial monitoring, collaborate with Operational Support groups on load execution, and contribute to developing client-specific processes to optimize workflow.