Logistics Account Coordinator — Customer & Ops Support

Sonwil Distribution Center, Inc.; Town of West Seneca, Northern (NY, KY); Hybrid; USD 24,000 - 25,000; Full time

Job summary

Sonwil Distribution Center, Inc. in West Seneca, NY, is seeking an Account Management Coordinator to support the Account Management team while overseeing a portfolio of lower-volume customer accounts.

The role emphasizes order processing, load management, reporting, and customer support. The successful candidate will collaborate with Operations, Inventory Control, and Account Management to ensure timely execution of customer requirements and maintain Sonwil's commitment to exceptional service.

Qualifications

• Strong organizational and time-management skills.
• Excellent customer service and communication abilities.
• Proficiency in Microsoft Excel.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Experience with Warehouse Management Systems (WMS) preferred.

Responsibilities

• Manage an assigned portfolio of lower-volume customer accounts; be main contact for orders and updates.
• Respond to routine inquiries regarding orders, shipments and service requests.
• Provide shipment status updates and process requests within SLA.
• Coordinate with Operations to resolve delays and ensure timely execution of orders.
• Maintain accurate customer documentation and assist with department projects.

Skills

Customer service

Communication

Time management

Attention to detail

Analytical thinking

Problem solving

Independence

Cross-department collaboration

Adaptability

Excel proficiency

Tools

Warehouse Management System (WMS)

Job description

Sonwil Distribution Center, Inc. in West Seneca, NY, is seeking an Account Management Coordinator to support the Account Management team while overseeing a portfolio of lower-volume customer accounts.

The role emphasizes order processing, load management, reporting, and customer support. The successful candidate will collaborate with Operations, Inventory Control, and Account Management to ensure timely execution of customer requirements and maintain Sonwil's commitment to exceptional service.