Account Management Coordinator

Sonwil Distribution Center, Inc.; Town of West Seneca, Northern (NY, KY); Hybrid; USD 24,000 - 25,000; Full time

Job summary

Sonwil Distribution Center, Inc. in West Seneca, NY, is seeking an Account Management Coordinator to support the Account Management team while overseeing a portfolio of lower-volume customer accounts.

The role emphasizes order processing, load management, reporting, and customer support. The successful candidate will collaborate with Operations, Inventory Control, and Account Management to ensure timely execution of customer requirements and maintain Sonwil's commitment to exceptional service.

Qualifications

• Strong organizational and time-management skills.
• Excellent customer service and communication abilities.
• Proficiency in Microsoft Excel.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Experience with Warehouse Management Systems (WMS) preferred.

Responsibilities

• Manage an assigned portfolio of lower-volume customer accounts; be main contact for orders and updates.
• Respond to routine inquiries regarding orders, shipments and service requests.
• Provide shipment status updates and process requests within SLA.
• Coordinate with Operations to resolve delays and ensure timely execution of orders.
• Maintain accurate customer documentation and assist with department projects.

Skills

Customer service

Communication

Time management

Attention to detail

Analytical thinking

Problem solving

Independence

Cross-department collaboration

Adaptability

Excel proficiency

Tools

Warehouse Management System (WMS)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full Time Clerical West Seneca, NY, US 1 Attachments

10 days ago Requisition ID: 1271

Salary Range: $17.70 To $18.50 Hourly

Position Summary

The Account Management Coordinator provides operational and administrative support to the Account Management department while managing a portfolio of lower-volume customer accounts. This position serves as a key resource for the Account Management team by handling recurring reporting, order processing, load management, and customer support functions, allowing Account Representatives to focus on strategic customer relationships and business growth.

The Account Management Coordinator will work closely with Operations, Inventory Control, and Account Management to ensure accurate and timely execution of customer requirements while maintaining Sonwil's commitment to exceptional customer service.

Customer Account Management

• Manage an assigned portfolio of lower-volume customer accounts.
  • EX. Manage an assigned portfolio of lower-volume customer accounts which includes, but not limited to, being the main contact for the customer for order entry, scheduling, general updates, etc.
• Respond to routine customer inquiries regarding orders, shipments, and service requests.
• Provide shipment status updates.
• Process customer requests in accordance with established service level expectations.
• Serve as backup coverage for Account Representatives during planned absences.
• Maintain accurate customer documentation and account records.

Operational Support

• Serve as a liaison between Account Management and Warehouse Operations to facilitate timely resolution of customer requests.
• Collaborate with warehouse supervisors to obtain updates on inbound receipts, outbound shipments, work-in inventory, and recovery loads.
• Proactively investigate and communicate delays that may impact customer orders or service commitments.
• Monitor inbound and outbound activity and identify exceptions requiring follow-up.
• Track outstanding requests from Account Representatives and follow through with Operations until resolution is obtained.
• Escalate time-sensitive issues to leadership when service levels are at risk.
• Communicate operational updates to Account Representatives to ensure customers receive accurate and timely information.

Department Support

• Assist with customer implementations and transitions.
• Maintain customer files, SOPs, and account documentation.
• Participate in department projects and special assignments.
• Cross-train with Account Representatives to ensure department coverage.

Qualifications

Education

Experience

• 2–4 years of experience in customer service, logistics, warehousing, supply chain, or account management.
• Experience within a third-party logistics (3PL) environment preferred.
• Experience utilizing Warehouse Management Systems (WMS) preferred.

Knowledge, Skills & Abilities

• Excellent organizational and time management skills.
• Strong customer service and communication abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Intermediate to advanced Microsoft Excel skills.
• Strong analytical and problem-solving abilities.
• High attention to detail and accuracy.
• Ability to work independently while collaborating across multiple departments.
• Professional written and verbal communication skills.
• Ability to build positive working relationships with customers and internal teams.
• Adaptability in a rapidly changing operational environment.
• Travel to and from local warehouses may be required. When traveling to warehouses, PPE must be adhered to when on-site.