Dispatcher

Echo Global Logistics, Inc; Chino (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Echo Global Logistics, Inc is seeking a Dispatcher to plan, coordinate, and execute daily transportation operations. You will schedule routes, track shipments in real time, and communicate with carriers and schedulers to ensure on-time delivery.

This role requires strong problem-solving, attention to detail, and the ability to make quick decisions in a fast-paced environment. They emphasize collaboration with 3rd-party carriers, internal teams, and drivers, with a focus on accurate records and

Qualifications

• High school diploma or equivalent; degree in logistics preferred.
• 1-3 years in dispatching, logistics coordination, or transportation planning.
• Strong organizational and multitasking abilities with attention to detail.
• Proficient in Microsoft Office and TMS.
• Excellent verbal and written communication.
• Ability to adapt to a dynamic environment and manage priorities.

Responsibilities

• Plan and schedule daily and next-day routes to optimize delivery efficiency and meet customer commitments.
• Track and trace trips throughout the day, ensuring on-time performance and addressing delays.
• Coordinate with 3rd-party carriers and internal teams to align pickup and delivery schedules.
• Collaborate with schedulers to align route plans with capacity availability.
• Monitor driver progress and provide real-time updates to operations and customer service teams.
• Identify and resolve potential route conflicts, service issues, or delays proactively.
• Maintain dispatch records and route data for reporting and analysis.
• Apply critical thinking to adjust plans as needed, ensuring minimal disruption to operations.

Skills

Strong organizational skills

Excellent communication skills

Microsoft Office proficiency

Dispatch software

TMS familiarity

Multitasking

Education

High school diploma or equivalent

Associate or bachelor's degree in logistics, transportation, or related field

Tools

Dispatch software

TMS (Transportation Management System)

Microsoft Excel

Microsoft Outlook

Job description

Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions.

The Dispatcher is responsible for planning, coordinating, and executing daily transportation operations to ensure efficient and timely delivery of goods. This role involves route planning, real-time tracking of shipments, and effective communication with carriers, drivers, and schedulers. The Dispatcher must demonstrate strong problem-solving abilities, attention to detail, and the ability to make quick, informed decisions in a fast-paced environment.

Key Responsibilities

• Plan and schedule daily and next-day routes to optimize delivery efficiency and meet customer commitments.
• Track and trace trips throughout the day, ensuring on-time performance and addressing any service delays.
• Communicate with 3rd-party carriers and internal teams to coordinate pickup and delivery schedules.
• Collaborate closely with schedulers to align route plans with customer requirements and capacity availability.
• Monitor driver progress and provide real-time updates to operations and customer service teams.
• Identify and resolve potential route conflicts, service issues, or delays proactively.
• Maintain accurate dispatch records and route data for reporting and analysis.
• Apply critical thinking to adjust plans as needed, ensuring minimal disruption to operations.

Qualifications

• High school diploma or equivalent; associate or bachelor's degree in logistics, transportation, or a related field preferred.
• 1-3 years of experience in dispatching, logistics coordination, or transportation planning or equivalent.
• Strong organizational and multitasking skills with excellent attention to detail.
• Proficient in Microsoft Office (Excel, Outlook) and dispatch or transportation management systems (TMS).
• Excellent communication skills, both verbal and written.
• Ability to make quick, sound decisions and manage competing priorities in a dynamic environment.

Preferred Skills

• Experience working with 3rd-party carriers and logistics partners.
• Knowledge of DOT regulations and transportation industry practices.
• Strong analytical and problem-solving skills.
• Ability to work flexible hours or on-call as operational needs require.

Benefits For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.

Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we at Echo Global Logistics, we’re in the business of simplifying transportation management. We didn’t become a Fortune 1000 company by chance. We got here because of our team members, who are unwavering in their pursuit to solve complex problems, provide exceptional service, and make an impact every day. Come join Echo and accelerate your career! Your recruiter will keep you informed on what that will look like for the role you are being considered for. During the recruiting process, our recruiting team will continue connecting with qualified candidates in a virtual setting and will have the option of in-office interviews depending on location and the role. For those who are joining the Echo family, your onboarding experience will also be conducted virtually until further notice.