Lodgings Guest Experience Concierge

Fossil Rim Wildlife Center, Inc.; Glen Rose (TX); On-site; USD 22,000 - 33,000; Full time

Job summary

Fossil Rim Wildlife Center, Inc. in Glen Rose, TX is seeking a Lodgings Guest Experience Coordinator to support guest operations at The Lodge and Safari Camp.

This full-time role coordinates guest arrivals, provides onsite hospitality, assists with reservation administration, meal plan selection, tours, and activities bookings. You will communicate across Lodgings and other departments, maintain guest areas, review bookings, and ensure safety and park rules are followed.

Qualifications

• Must be at least 21 years of age.
• High school diploma or GED required.
• Valid driver’s license and ability to operate Fossil Rim’s organizational vehicles.
• Previous experience in hospitality, lodging, tourism, guest services, or another customer-facing position preferred.
• Experience using reservation, point-of-sale, or similar computer systems preferred.
• Strong customer service skills and the ability to create a welcoming, professional guest experience.
• Clear and effective verbal and written communication skills.
• Strong attention to detail when reviewing reservations, payments, reports, package add-ons, and guest information.
• Ability to manage multiple priorities and remain organized in a changing operational environment.
• Ability to work independently, use sound judgment, and follow established procedures with limited supervision.
• Ability to respond calmly and professionally to guest concerns, delays, safety issues, and unexpected situations.
• Ability to communicate and collaborate effectively with Lodgings staff and other departments.
• Dependable, punctual, flexible, and accountable for completing assigned responsibilities.
• Ability to learn and accurately communicate information about Fossil Rim’s accommodations, tours, wildlife, conservation work, policies, and safety procedures.
• Ability to maintain a neat, clean, and professional appearance in accordance with department uniform standards.

Responsibilities

• Provide professional, courteous guest service in person and over the phone.
• Complete guest arrival, check-in, and check-out procedures at assigned Lodgings locations.
• Welcome guests, assist with luggage as needed, and provide room or tent orientations.
• Provide accurate information about accommodations, meals, tours, activities, policies, and safety procedures.
• Serve as the primary guest contact at the assigned location and respond to questions, requests, and concerns.
• Coordinate guest arrivals, property handoffs, meals, tour schedules, activities, and special requests with the appropriate departments.
• Monitor guest areas and reinforce park rules, wildlife boundaries, quiet hours, and safety requirements.
• Use reservation and point-of-sale systems to review bookings, process transactions, and document guest information.
• Assist with reservation administration by reviewing upcoming reservations, occupancy reports, package add-ons, and guest details for completeness and accuracy.
• Maintain clean, organized, stocked, and guest-ready common areas and workspaces.
• Communicate guest needs, safety concerns, maintenance issues, and operational updates during shift handoffs.
• Maintain current knowledge of Lodgings services, Fossil Rim attractions, animal updates, and special events.
• Assist with housekeeping, laundry, meal-service support, supply transportation, and other Lodgings duties as needed.
• Complete required reports, checklists, certifications, and training.
• Perform other duties as assigned.

Skills

Hospitality

Guest services

Customer service

Communication

Attention to detail

Multitasking

Team collaboration

Independent work

Safety procedures

Professional appearance

Education

High school diploma or GED

Job description

Fossil Rim Wildlife Center, Inc. in Glen Rose, TX is seeking a Lodgings Guest Experience Coordinator to support guest operations at The Lodge and Safari Camp.

This full-time role coordinates guest arrivals, provides onsite hospitality, assists with reservation administration, meal plan selection, tours, and activities bookings. You will communicate across Lodgings and other departments, maintain guest areas, review bookings, and ensure safety and park rules are followed.