Part-Time Lodgings Associate

Fossil Rim Wildlife Center; Glen Rose (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

Fossil Rim Wildlife Center is seeking a Part-Time Lodgings Associate to support guest operations at The Lodge and Safari Camp. The role involves reservations, arrivals, meal service assistance, and maintaining guest accommodations and common spaces with strict cleanliness standards. The position requires a 21+ age, a valid driver’s license, and the ability to lift up to 50 pounds.

Hours cap at 29 per week, with weekend and holiday availability. Training and safety protocols are provided.

Qualifications

• Must be at least 21 years old.
• High school diploma or equivalent preferred.
• Must possess a valid driver’s license and meet Fossil Rim’s vehicle requirements.
• Strong customer service and interpersonal skills.
• Clear and effective verbal communication, in person and over the phone.
• Ability to manage multiple priorities and stay organized.
• Reliability, punctuality, and flexibility.
• Maintain a clean, professional appearance per department standards.

Responsibilities

• Provide professional guest service in person and over the phone.
• Assist with reservations, guest inquiries, payments, and POS transactions.
• Complete guest arrival, check-in, and check-out procedures at assigned locations.
• Provide accurate information about accommodations, meals, tours, and safety procedures.
• Assist with meal service and setting up/cleaning.
• Coordinate guest schedules, tours, and activities as assigned.
• Maintain cleanliness of guest areas, restrooms, kitchens, dining areas, and workspaces.
• Complete turnover of guest accommodations and linen services.

Skills

Customer service

Verbal communication

Multitasking

Attention to detail

Teamwork

Reliability

Professional appearance

Independent work

Education

High school diploma or equivalent

Job description

FOSSIL RIM WILDLIFE CENTER invites applicants for the position:

Part-Time Lodgings Associate

Summary/Purpose of Position: The Lodgings Associate supports safe, welcoming, and well-organized guest operation at The Lodge and Safari Camp. They provide guest service, assist with reservations and arrivals, support meal service, maintain guest common areas, and contribute to the daily operational needs of both properties. They are responsible for cleaning, preparing, and maintaining all guest accommodations and assigned shared spaces of guest suites and require the same detailed cleaning, linen care, restocking, and presentation standards as traditional lodging accommodations.

This base position encompasses multiple assignments across The Lodge and Safari Camp. Each associate may be assigned a property, shift, or area of responsibility but is expected to cross-train in all Lodgings functions and provide coverage throughout the department as needed.

Description of Position:

The responsibilities of the Lodgings Associate include, but are not limited to, the following:

• Provide professional and courteous guest service in person and over the phone.
• Assist with reservations, guest inquiries, payments, and point-of-sale transactions.
• Complete guest arrival, check-in, and check-out procedures at assigned locations.
• Provide accurate information about accommodations, meals, tours, attractions, policies, and safety procedures.
• Assist with meal service, primarily with setup and cleanup.
• Coordinate guest schedules, tour headcounts, activities, and other experience details as assigned.
• Maintain the cleanliness and organization of guest common areas, public restrooms, kitchens, dining areas, and workspaces.
• Complete guest accommodation turnovers, including changing and making beds; cleaning bathrooms, kitchens or kitchenettes, and guest living spaces; dusting; vacuuming; mopping; removing trash; and replenishing amenities.
• Identify and report damaged, missing, or malfunctioning items; maintenance concerns; and safety hazards to a supervisor promptly.
• Safely use and store cleaning chemicals, equipment, and personal protective equipment in accordance with organizational procedures and safety standards.
• Assist with deep-cleaning projects, seasonal cleaning, inventory, and other housekeeping projects as assigned.
• Collect, sort, wash, dry, fold, and store linens, towels, and other laundry items according to departmental procedures.
• Maintain organized linen storage areas and stock guest rooms, tents, housekeeping carts, and supply areas with appropriate linens, towels, amenities, and cleaning supplies.
• Communicate professionally with guests and coworkers and refer guest questions or concerns to the appropriate Lodgings team member when needed.
• Complete assigned daily tasks and support operations across The Lodge and Safari Camp.
• Attend required meetings and training sessions.
• Follow all Fossil Rim Wildlife Center policies, safety requirements, departmental procedures, and emergency plans.
• Perform other duties as assigned.

Experience and Qualities Required:

• Must be at least 21 years of age.
• High school diploma or equivalent preferred.
• Must possess a valid driver’s license and meet Fossil Rim Wildlife Center’s requirements for operating organizational vehicles.
• Strong customer service and interpersonal skills with a professional and approachable demeanor.
• Clear and effective verbal communication skills, both in person and over the phone.
• Ability to manage multiple priorities and remain organized in a dynamic work environment.
• Strong attention to detail and ability to follow procedures accurately.
• Ability to work independently with minimal supervision while contributing to a team.
• Demonstrated reliability, punctuality, and flexibility.
• Ability to interact respectfully and positively with guests and team members.
• Ability to maintain a clean, professional appearance in accordance with department uniform standards.

Work Requirements:

• Work a schedule of up to 29 hours per week, with availability for weekends, holidays, and peak seasons.
• Stand and walk for extended periods and climb stairs or steps throughout a shift.
• Lift and carry up to 50 pounds and move carts, linens, supplies, and equipment.
• Safely use cleaning chemicals, laundry equipment, kitchen equipment, and other department tools after training.
• Work indoors and outdoors in varying weather conditions and on uneven terrain.
• Uphold Fossil Rim’s mission, values, and commitment to conservation and guest service.
• Follow all organizational policies and safety requirements, including the Employee Handbook and Risk Management Plan.

Fossil Rim is an “at will” and equal opportunity employer. It should be noted that it is company policy to conduct background checks on potential new employees, inclusive of testing for drugs and controlled substance use.