Lodging & Reservations Coordinator (Customer Experience)

The Sports Facilities Companies; Clearwater (FL); On-site; USD 36,000 - 46,000; Full time

Job summary

AwayTeam Travel, LLC is seeking a Customer Service Coordinator in Clearwater, FL to deliver superior service to event owners, hoteliers, and attendees using the AwayTeam lodging platform. You will be the first point of contact for reservations, manage communications, and support the lodging team to meet service and financial goals.

You will collaborate with venue teams, hoteliers, and event owners, maintain detailed records, and help improve the AwayTeam product and services while ensuring a

Qualifications

• Candidate has hospitality/travel or business background.
• Experience in customer service, sales ops, and hotel/travel industry.
• Strong communication and problem‑solving skills.
• Team player with ability to learn new software quickly.
• Ability to manage multiple software programs and respond promptly.

Responsibilities

• Coordinate room blocks for events with Director of Lodging and account teams.
• Maintain hotel partner relations and manage reservations.
• Resolve customer inquiries and provide timely updates.
• On‑site support at events and conferences as needed.
• Collaborate with marketing on event promotion and reporting metrics.
• Document communications and track booking pace and outcomes.

Skills

Interpersonal skills

Problem solving

Team player

Verbal communication

Written communication

Presentation skills

Documentation & reporting

Multitasking

Relationship building

Marketing/promotional awareness

Education

Bachelor's in hospitality/travel or business administration

Tools

MS Excel

Word

PowerPoint

Outlook

Job description

AwayTeam Travel, LLC is seeking a Customer Service Coordinator in Clearwater, FL to deliver superior service to event owners, hoteliers, and attendees using the AwayTeam lodging platform. You will be the first point of contact for reservations, manage communications, and support the lodging team to meet service and financial goals.

You will collaborate with venue teams, hoteliers, and event owners, maintain detailed records, and help improve the AwayTeam product and services while ensuring a