Event Lodging & Reservations Coordinator

The Sports Facilities Advisory & Management; Clearwater (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

AwayTeam Travel, LLC, based in Clearwater, FL, is seeking a Customer Service Coordinator to support lodging operations for teams and events. You will handle room blocks, reservations, and inquiries while coordinating with venues, hoteliers, and event owners.

You will maintain strong partner relationships, monitor pickup, assist with RFPs, and contribute to event promotion strategies. This full-time exempt role offers growth within a technology-driven lodging platform.

Qualifications

• Bachelor's degree in hospitality, travel/tourism, business administration, or similar area of study preferred.
• Experience in customer service, sales operations, and the Hotel/Travel industry.
• Must have excellent interpersonal and problem solving skills.
• Must be a team player.
• Must have excellent verbal and written communication and presentation skills.
• Must have experience with MS Excel, Word, PowerPoint, and Outlook, and have demonstrated the ability to learn new software platforms quickly.
• Must possess a strong ability to document and communicate with all levels of the organization.
• Ability to manage multiple software programs, deliver prompt and accurate responses to email and phone communications and provide a simple, rapid, competent support experience.
• Ability to develop lasting professional relationships with clients.
• Marketing and promotional experience a plus.
• Strong attention to detail, organizational skills and ability to work well under deadlines.
• Ability of providing solutions and delivering results.

Responsibilities

• Support the Director of Lodging and Account Managers with the coordination of room blocks for events.
• Manage strong hotel partner and vendor relations.
• Create, cancel, and modify room reservation requests.
• Investigate and resolve customer inquiries.
• Make outbound phone calls to event attendees, hoteliers, venue staff, and event operators.
• Maintain inventory of rooms, reservations, and hotel assignments.
• Serve as the first point of contact for customer service inquiries received through telephone, email, and chat.
• Participate in strategic meetings with venue teams and event owners to explain AwayTeam services and to obtain a full understanding of events and their housing needs.
• Participate in meetings with event owners, venue staff and hoteliers regarding their pick-up, housing concerns, etc.
• Review and understand RFPs for contracted events with hoteliers.
• Continuously monitor hotel pick-up and communicate with hotels, CVBs and the partner clients as necessary.
• Coordinate and collaborate with the Marketing Department on the promotion strategy of events to attendees.
• Report booking sales pace and pre/post event metrics.
• Provide on-site representation of AwayTeam at select events, conferences, and sales meetings.
• Work closely with venue staff and event owners to receive timely and actionable feedback on all key performance indicators for events.
• All other duties as assigned by management

Skills

Customer service

Problem solving

Team player

Verbal communication

Written communication

MS Office

Multitasking

Relationship building

Education

Bachelor's in hospitality

Tools

Excel

Word

PowerPoint

Outlook

Job description

AwayTeam Travel, LLC, based in Clearwater, FL, is seeking a Customer Service Coordinator to support lodging operations for teams and events. You will handle room blocks, reservations, and inquiries while coordinating with venues, hoteliers, and event owners.

You will maintain strong partner relationships, monitor pickup, assist with RFPs, and contribute to event promotion strategies. This full-time exempt role offers growth within a technology-driven lodging platform.