Assistant Dining Room Manager - Blackberry Mountain

Blackberry Farm; Watertown (TN); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Travel perks

Property benefits

Tuition reimbursement

Paid time off

Health insurance

401k with profit share

Training and education

Job summary

Blackberry Farm in Walland, TN is seeking an Assistant Dining Room Manager to oversee the front-of-house dining experience, including dinner, bar services, events, and group services. You will manage and train staff, coordinate scheduling, and ensure excellent guest service across all shifts in a luxury dining setting.

The role involves overseeing room set-ups, inventory, and daily menu production, while supporting the wine program and maintaining morale.

Qualifications

• High school diploma or equivalent required.
• 2–3 years' supervisory or management experience in upscale dining.
• Knowledge of wine and spirits.
• Proficient computer skills: word processing, spreadsheets, PMS.
• Strong communication and team leadership.

Responsibilities

• Train and maintain team knowledge.
• Coordinate staff schedule needs and daily dining operation.
• Oversee openings, service, and closing of the dining room.
• Ensure proper coverage and guest care across shifts.
• Manage room setups, inventory, and ordering needs.
• Support wine program and maintain positive team morale.

Skills

Leadership

Communication

Guest service

Staff training

Operations management

Education

High school diploma or equivalent

Tools

Word processing

Spreadsheets

Property management systems

Job description

1507 E. Millers Cove Rd Walland, TN 37886

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

The Assistant Dining Room Manager is responsible for managing and assisting the overall operation of the front-of-the-house food and beverage experience for all guests which includes but is not limited to dinner, bar services, events, group services, coffee stations, and pantries.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Training and knowledge of team
• Communicate all internal information
• Coordinate schedule needs of staff
• Daily operation of dining room: openings, line-up, service, closing
• Coordinate daily needs of both shifts to ensure proper coverage and care of guests
• Coordinate room set-ups/floor charts
• Monthly china/linen/silverware inventory and ordering needs
• Development and support of team and captains
• Support to wine program
• Sustain positive morale of the team
• Special cleaning projects
• Monitor service standards
• Monitor dinner times
• Manage guest seating plans
• Collect information and remarks from guests
• Guest communication
• Oversee daily menu production
• Ownership of corporate meeting functions
• Attend weekly team meetings / Group Meetings /All Manager Meetings
• The Look, Maintenance, and Cleanliness of their restaurant

To comply with all company policies and procedures. Must be able to work well with other Team Members and Managers and interact with our guests. Must be able to perform essential functions of this position including regular and consistent attendance.

SUPERVISORY RESPONSIBILITIES

• Dining Room Supervisors and Line Level Team

EDUCATION AND / OR EXPERIENCE

• 2-3 years’ operational management or supervisory experience in upscale dining room
• Knowledge of wine and spirits
• Computer experience: word processing, spreadsheets, property management systems
• High school diploma or equivalent required

LANGUAGE SKILLS

• Excellent verbal communication skills
• Strong listening and high interpretive skills
• Must be able to communicate effectively with guests, managers, and team members

MATHEMATICAL SKILLS

• Knowledge and understanding of property management cashiering procedures
• Ability to understand and comprehend budgeting issues and labor calculation

REASONING ABILITY

Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals.

PHYSICAL DEMANDS

• Ability to be on your feet for long periods of time
• Must be able to lift and carry up to 50 lbs.
• Must be able to safely operate a company vehicle or golf cart

WORK ENVIRONMENT

Restaurant, Dining Room, Bar, Wait Staff and Kitchen. Must be able to work outdoors in extreme heat, cold, rain, and all weather conditions. Blackberry Farm and Blackberry Mountain, Relais & Châteaux properties located in the Great Smoky Mountains, continue the traditions of unparalleled hospitality and luxury that have always been the hallmark of the Blackberry brand. Combining land conservation, modern-day luxuries, and captivating natural setting, the two resorts create vacation experiences unlike any other. Activities abound at Blackberry Farm and Blackberry Mountain offering the opportunity for every guest to create an ideal experience to enjoy the properties and the region, whether they’re seeking the thrill of adventure, the relaxation of a spa immersion, or quality time around the table enjoying celebrated cuisine. A career at Blackberry means being surrounded by a welcoming and supportive team who strive each day toward common goals: legendary hospitality, memorable experiences and generational sustainability. From ensuring our guests have a memorable stay to providing renowned cuisine, Blackberry provides career-defining opportunities, a comprehensive benefits program, and the tools to explore and grow your career. Some of our benefits include travel perks and property benefits, tuition reimbursement, paid time off with additional paid holidays, health insurance and flexible spending accounts, 401k match with profit share and training and education.

Blackberry is an Equal Opportunity Employer.