LODGING MANAGER

Camp Richardson Hospitality LLC; South Lake Tahoe (CA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

401K plan

Paid sick time

Medical, Vision, Dental

Employee parking on site

Competitive pay rates

Employee Assistance Program

Returning seasonal job offers

Discounts on hotel rooms & camp sites

Discounts on retail merchandise

Deli & Convenience discount

Meals discount for family

Site discounted meals

Transfer opportunities within ExplorUS

Job summary

Camp Richardson Hospitality LLC on the shores of South Lake Tahoe is seeking a Lodging Manager to lead Guest Services, Housekeeping, Laundry, Room Revenue, Campgrounds, and Public Areas. You will coach staff, ensure service standards, and enforce policies to deliver exceptional guest experiences.

The role oversees 27 hotel rooms, 40 cabins, a beachside inn, the Camp Richardson House, and two campgrounds with 200+ campsites, with around 40–50 direct reports in peak season.

Qualifications

• Education: High School Diploma or equivalent; hospitality degree preferred.
• Experience: 3 years front desk/room registration; 2 years supervisory.
• National Park and/or Resort experience preferred.

Responsibilities

• Recruit, interview, hire and train Guest Services, Housekeeping, Campgrounds, and Public Areas staff to ensure safe and efficient operations per policies.
• Schedule staff, with emphasis on peak periods and labor management.
• Inspect facility areas daily with Lodging management team for cleanliness and safety compliance.
• Coordinate staff communications between Housekeeping, Laundry and Registration for timely room releases.
• Train staff on resort, area knowledge, reservations and booking systems for prompt service.
• Respond to guest requests or complaints in a timely and professional manner.
• Assist GM in preparing and monitoring Rooms Department budgets monthly.
• Communicate with other departments regarding room availability, maintenance, and requests.
• Create programs to improve team-member relations with staff and guests.
• Provide supervision, development and recognition programs for Lodging staff.
• Comply with lost and found and key security procedures.

Skills

Staff management

Scheduling

Guest services

Budgeting

Training

Communication

Education

High School Diploma or equivalent

Bachelor’s degree in hospitality or Sales and Marketing

Tools

Microsoft Office

Rooms Management systems

Job description

Camp Richardson Hospitality LLC offers employees the opportunity to work in an iconic location on the shores of beautiful South Lake Tahoe. This historic resort is more than a workplace; it's a community and that's what we're all about. We hope that you'll join us in creating a treasured and unforgettable work experience while enhancing your skills and growing in the direction of your dreams.

Title:

Lodging Manager

Reports To: General Manager

Pay Rate: $75,000-$85,000

Housing: No housing provided

Summary of Position:

Effectively manage the activities of the Guest Services, Housekeeping, Laundry, Room Revenue, Campgrounds, and Public Areas Departments to ensure an extraordinary experience for all guests and visitors to the resort. This includes effective coaching and mentoring of staff providing training that addresses professional conduct, service standards and adherence to Company policies and procedures.

This position has oversight on 27 hotel rooms, 40 cabins, a beachside inn, the Camp Richardson House, as well as 2 campgrounds and 1 RV village, totally over 200 campsites. They will also have around 40-50 direct reports in the peak summer season.

Responsibilities:

• Responsible for recruiting, interviewing, hiring and training all Guest Services, Housekeeping, Campgrounds, and Public Areas staff to ensure safe and efficient operations per the Company’s policies and procedures
• Timely and efficient scheduling of all staff with particular attention to peak operating periods and labor management
• Personally inspect various areas of the facility, on a daily basis, working closely with the Lodging management team that inspects all guest rooms and public areas to ensure adherence to the Company’s cleaning and safety requirements
• Ensure staff communications between Housekeeping, Laundry and Registration are timely and effective for the release of rooms on a daily basis
• Possess appropriate knowledge of the resort and surrounding area, and train staff in same, to be an effective information resource for all guests
• Possess, train and share knowledge with guest services staff of company’s reservations and booking systems to ensure prompt and efficient service to guests at all times
• Respond to all guest requests or complaints in a timely and professional manner
• Assist the GM in preparing all appropriate budgets and subsequently monitor the Rooms’ Department budgets on a month-to-month basis including revenues and expenses
• Effectively communicate with other departments regarding guest room availability, maintenance concerns and other requests related to rooms management
• Create programs that enhance team member relations with staff and guests to ensure a positive and productive work environment
• Provide effective supervision, professional development and recognition programs for all Lodging staff for the purposes of employee growth and bench building
• Comply with and ensure the compliance with lost and found and key security procedures

Position Requirements:

• Possess positive and professional communication skills, both written and verbal
• Must be able to work a variety of day, night, weekend, holiday shifts, including being on call
• Expert Computer Skills- Microsoft Office (Word, Excel, Outlook) and Rooms Management related systems
• Majority of shift will be spent on feet (up to 8 hours per day) in a fast-paced environment, in close proximity to other people
• Ability to lift up to 25 lbs. frequently and up to 50 lbs. occasionally with frequent bending, twisting and squatting required.

Education and Experience:

Education: High School Diploma or equivalent required. Bachelor’s degree in hospitality or Sales and Marketing related fields preferred

Experience: 3 (three) years front desk/room registration/hospitality experience, 2 (two) years supervisory experience; National Park and/or Resort experience preferred

Company Benefits

• 401K plan for seasonal and year-round employees, with company matching after 1 year
• 56 hours of paid sick time which can also be used as PTO
• Medical, Vision, Dental, Pet Insurance for year-round employees
• Employee parking on site
• Competitive pay rates
• Employee Assistance Program
• Returning seasonal job offers
• 50% discount off hotel rooms & camp site (based on occupancy and GM approval)
• 50% discount off retail merchandise (including jewelry)
• 25% off Deli & Convenience
• 50% off meals for a family of four for a special occasion (excludes alcoholic beverages)
• Site 50% discounted meals while on the clock
• Working for ExplorUS which allows ability to transfer to other locations throughout the US

Our Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.