Evening Lodging Front Desk Agent at Watercolor Inn

The St Joe Company; Santa Rosa Beach (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

The St Joe Company is seeking a Front Desk Agent for WaterColor Resort in Santa Rosa Beach, FL. You will check guests in and out, welcome visitors, answer questions, and help guests plan their stay.

Responsibilities include handling payments, coordinating with housekeeping, and providing local recommendations. Excellent communication and a friendly, discreet approach are essential for delivering a high-quality guest experience.

Qualifications

• Sufficient education and literacy to identify and read product labels and communicate with guests about job-related needs.
• Ability to read, write, speak, and communicate in basic English.
• Previous customer service experience preferred.
• Previous hospitality experience preferred.

Responsibilities

• Registers guests, checks them in and out, and handles payments.
• Answer phones and respond to emails in a professional manner.
• Greet guests and provide accurate information about rooms, rates, and amenities.
• Coordinate with housekeeping to ensure rooms are ready and well maintained.
• Upsell additional facilities and services when appropriate.
• Assist VIP guests and group reservations, including wedding guests.

Skills

Detail oriented

Strong communication skills

Friendly demeanor

Multitasking

Education

Basic English proficiency

Tools

Microsoft Office

Job description

Job Details: Job Location: WaterColor Resort - Santa Rosa Beach, FL 32459, Position Type: Full Time,

Job Summary

The Front Desk Agent is responsible for checking hotel guests in and out of their rooms. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls.

Primary Responsibilities & Essential Functions

• Registers guest and accommodates requests whenever possible
• Handles both check-in and check-out process
• Takes payment and resolves billing issues
• Post changes to appropriate guest accounts
• Maintain accurate records of guests that have checked in and out
• Answer phones and respond to emails in a professional and friendly manner
• Answer any questions guests have and provide accurate, helpful information about the hotel/resort available rooms, rates, and amenities
• Anticipate and address guests needs, resolving problems and complaints
• Make recommendations for activities and restaurants
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, such as wedding guests
• Upsell additional facilities and services, when appropriate
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
• Store any luggage guests have and arrange transportation as needed
• Maintain a clean and tidy front desk area
• All other duties as assigned

Education and Experience

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
• Ability to read write, speak, and communicate in basic English preferred
• Previous customer experience preferred
• Previous hospitality experience preferred

Knowledge, Skills, Abilities

• Detail oriented and thorough
• Ability to perform consistent work to the highest of standards
• Ability to remain discreet and respect the privacy of guests
• Ability to interact with guests in a pleasant friendly way
• Strong communication skills; able to communicate clearly and professionally
• Ability to operate Microsoft Office applications effectively? Actually there's a missing closing? Wait we didn't close
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Physical Demands

• Ability to stand and move throughout front office and lobby while continuously performing essential job functions
• Ability to lift to 25 lbs
• Occasional twisting, bending, stooping, reaching, and walking
• Frequent talking, hearing, seeing, and smiling

Working Conditions

• Primarily located indoors but can be exposed to outside weather conditions
• Occasionally exposed to high volume places
• Minimal to moderate noise levers consistent with hotel environment
• May be exposed to cleaning chemicals (proper PPE provided)

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.