Lodge Operations Manager – Glacier Bay

Aramark; Alaska; On-site; USD 70,000 - 110,000; Full time

Job summary

Aramark is seeking an experienced Operations Manager to oversee daily lodge operations inside Glacier Bay National Park and Preserve, including front desk, transportation, housekeeping leadership, and boat tour activities. You will lead multiple departments, manage budgets, and ensure safety and guest satisfaction in a remote Alaska setting.

The role requires strong leadership, coaching and problem-solving abilities, with a focus on efficiency, compliance, and service quality in a high-demand

Qualifications

• Experience leading multi-department teams in a fast-paced environment.
• Strong budgeting, cost-control and KPI tracking abilities.
• Excellent communication and problem-solving skills under remote-working conditions.
• Ability to coach staff and maintain high service standards.

Responsibilities

• Oversee Front Desk, Transportation, Housekeeping and Boat Tour ops to ensure smooth guest experiences.
• Lead staffing, scheduling, training and performance reviews for departmental supervisors.
• Monitor budgets, expenses and cost-control processes across all hotel-like operations.
• Ensure safety, compliance with USCG, National Park Service and Aramark standards.
• Coordinate with department heads to address performance, inventory and guest-impact issues.
• Plan and optimize daily operations, including maintenance and scheduling, in a remote setting.
• Resolve operational challenges, weather-related adjustments and crew communications.

Skills

Leadership

Operations management

Budgeting

Customer service

Staff training

Safety compliance

Education

High School Diploma

Bachelor's degree preferred

Job description

Aramark is seeking an experienced Operations Manager to oversee daily lodge operations inside Glacier Bay National Park and Preserve, including front desk, transportation, housekeeping leadership, and boat tour activities. You will lead multiple departments, manage budgets, and ensure safety and guest satisfaction in a remote Alaska setting.

The role requires strong leadership, coaching and problem-solving abilities, with a focus on efficiency, compliance, and service quality in a high-demand