Remote Lodge Operations Manager - Guest Services & Tours

ARAMARK; Gustavus (AK); On-site; USD 75,000 - 120,000; Full time

Job summary

ARAMARK is seeking an experienced Operations Manager for a remote lodge inside Glacier Bay National Park & Preserve in Gustavus, AK. You will lead front desk, housekeeping oversight, courtesy transportation, and guided boat tours to deliver exceptional guest experiences in a high-demand setting.

You will work with department heads to maintain safety, compliance, and service standards, while developing staff and managing daily operations in a remote environment.

Qualifications

• 3-5 years of relevant experience in leadership/operations roles.
• High School diploma or equivalent; Bachelor's degree preferred.
• Ability to work efficiently and independently.
• Strong problem-solving skills with broad impact.
• Proven leadership and communication abilities.
• Valid driver's license; ability to obtain DOT certification.

Responsibilities

• Oversee front desk operations for check-in/check-out, reservations, billing.
• Lead housekeeping oversight, staffing, and quality standards.
• Manage courtesy transportation, scheduling, vehicle readiness, and safety.
• Direct guided boat tour operations with Captain/manager.
• Lead staff training, scheduling, and performance reviews.
• Monitor daily operations, budgets, expenses, and KPIs.
• Ensure safety, compliance with NPS/USCG, and facilities maintenance.

Skills

Leadership

Communication

Customer service

Problem solving

Multi-tasking

Team management

Safety & compliance

Education

High School diploma or equivalent

Bachelor's degree preferred

Job description

ARAMARK is seeking an experienced Operations Manager for a remote lodge inside Glacier Bay National Park & Preserve in Gustavus, AK. You will lead front desk, housekeeping oversight, courtesy transportation, and guided boat tours to deliver exceptional guest experiences in a high-demand setting.

You will work with department heads to maintain safety, compliance, and service standards, while developing staff and managing daily operations in a remote environment.