Lodge Front Desk & Guest Services Supervisor

Reasors Food Stores; Hayward (WI); On-site; USD 58,741,000 - 70,489,000; Full time

Job summary

Sevenwinds Casino, Lodge & Conference Center in Hayward, WI seeks a Lodge Supervisor to partner with the Hospitality Manager. You will ensure front desk staffing, supervise Front Desk Clerk, Group Sales and Night Audit roles, and maintain service standards.

Responsibilities include interviewing, hiring, training, conducting appraisals, scheduling, managing inventories, learning the Hotel Management System, and upholding safety and policy compliance. Native American preference applies.

Qualifications

• Must be at least 18 years of age.
• Two to three years of supervisory/management experience in hospitality.
• At least one year of bookkeeping/accounting experience in a computerized environment.
• Strong customer service skills with direct guest interface.
• Highly organized, detail-oriented, analytical and accurate.
• Excellent written and oral communication skills.
• Must complete Title "31" training.
• Must obtain a key gaming license.

Responsibilities

• Supervise front desk team and assist Hospitality Manager in hiring, training and performance reviews.
• Train and coach staff on duties and standards.
• Conduct performance appraisals and salary reviews.
• Maintain rules, policies and procedures verbally and in written form.
• Create weekly schedules based on forecasts and demand.
• Manage inventories and order supplies for the office.
• Operate the Hotel Management System and adjust rates as needed.
• Troubleshoot office equipment and maintain a hot line for emergencies.
• Respond calmly to guest situations and coordinate with appropriate personnel.
• Learn fire alarm systems and room configurations and rate structures.
• Communicate policy changes to front office staff and guests.
• Resolve guest complaints and authorize discounts when appropriate.
• Participate in departmental or general meetings.
• Maintain professional appearance and enforce standards.

Skills

Customer service

Leadership

Staff supervision

Communication

Problem solving

Education

High school diploma or equivalent

Bookkeeping or accounting training

Tools

Hotel Management System

Job description

Sevenwinds Casino, Lodge & Conference Center in Hayward, WI seeks a Lodge Supervisor to partner with the Hospitality Manager. You will ensure front desk staffing, supervise Front Desk Clerk, Group Sales and Night Audit roles, and maintain service standards.

Responsibilities include interviewing, hiring, training, conducting appraisals, scheduling, managing inventories, learning the Hotel Management System, and upholding safety and policy compliance. Native American preference applies.