Locksmith Service Help Desk Dispatcher

RAE Security; Houston (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

RAE Security in Houston, TX seeks a dynamic Help Desk Technician/Dispatcher to join our team. You will be the first point of contact, providing hardware troubleshooting and coordinating dispatch for field technicians to resolve issues efficiently.

Ideal candidates have 1-3 years in tech support or dispatcher roles, knowledge of locksmithing hardware, and strong customer service skills. This role offers growth through ongoing training and exposure to cutting-edge access control solutions.

Qualifications

• 1–3 years of technical experience in help desk or dispatcher roles.
• Experience in locksmithing hardware is a plus.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide first-line technical support to customers and troubleshoot hardware.
• Act as dispatcher, assigning tasks to field technicians.
• Triage service requests and prioritize issues by urgency.
• Maintain accurate records in the CRM system and document interactions.
• Develop knowledge of products and services to provide efficient assistance.

Skills

Technical support

Dispatcher

Customer service

Locksmithing knowledge

CRM proficiency

Education

High school diploma or equivalent

Tools

CRM software

Job description

RAE Security in Houston, TX seeks a dynamic Help Desk Technician/Dispatcher to join our team. You will be the first point of contact, providing hardware troubleshooting and coordinating dispatch for field technicians to resolve issues efficiently.

Ideal candidates have 1-3 years in tech support or dispatcher roles, knowledge of locksmithing hardware, and strong customer service skills. This role offers growth through ongoing training and exposure to cutting-edge access control solutions.