Customer Service Dispatcher

Rae Security, Inc.; Houston, Northern (TX, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Great benefits package

Excellent growth opportunities

Hybrid work schedule

Job summary

Rae Security, Inc. in Houston, TX seeks a dedicated Customer Service Dispatcher for a hybrid schedule (3:30pm–10pm, Tue-Fri office days, two days remote).

You will support a single client, dispatch service technicians, and manage administrative tasks with strong attention to detail. Ideal candidates have 2–5 years in customer service or dispatch, experience with door hardware, and proficiency in Microsoft Office.

Qualifications

• 2–5 years of customer service or dispatch experience.
• Strong written and verbal communication.
• Experience with door hardware and installations preferred.

Responsibilities

• Serve as the first contact for the client via phone and email.
• Manage installation tickets and dispatch to technicians.
• Collaborate with subcontract network and resolve needs.
• Perform data entry, filing, and document proofreading accurately.
• Handle sub-contractor invoicing and client billing.
• Assist with client store schedule (NEW/REMODEL).
• Provide admin support including inventory management.
• Support office tasks and maintain professional phone etiquette.

Skills

Excellent communication

Organizational skills

Multitasking

Phone etiquette

Data entry / proofreading

Teamwork

Lock hardware knowledge

Experience 2-5 yrs

Tools

Microsoft Office Suite

Job description

Customer Service Dispatcher

Core Values:

Be Respectful, Be Accountable, Be Exceptional

We Offer:

• Competitive pay
• Great benefits package
• Excellent growth opportunities

We are seeking a dedicated and professional Customer Service Representative to join our team. This will be a hybrid role, where work hours will be from 3:30pm to 10pm Monday through Friday. Your hybrid schedule would include 2 office days per week (Tuesday and Thursdays) and 3 from home. All necessary equipment is provided. You may be asked to be on call in a rotation for weekend coverage (approximately 8 weekends per year).

This role involves providing exceptional support to an individual client, managing administrative tasks, and dispatching service technicians. The ideal candidate will possess strong communication skills, proficiency with locking hardware and installations, and a customer-focused attitude. Experience with Microsoft Office is necessary, and past locksmithing experience is highly desirable. This position offers an opportunity to grow within a dynamic environment that values organizational skills, attention to detail, and excellent phone etiquette.

Responsibilities

• Serve as the first point of contact during your shift for the client via phone and email
• Manage installations tickets received and dispatch the same to known technicians
• Work and grow familiar with our subcontract network and help to resolve their needs
• Handle data entry, filing, and document proofreading with accuracy
• Handle sub-contractor invoicing, and in turn customer billing
• Assist with managing the client's NEW/REMODEL store schedule
• Provide admin support including inventory management (Service Vehicle Replenishment)
• Support office activities such as filing, record keeping, and organizing documents
• Deliver outstanding customer support by addressing inquiries promptly and courteously

Skills

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Must have 2-5 years of experience
• Strong organizational skills with the ability to multitask effectively
• Excellent communication skills both verbal and written
• Experience with Door Hardware, Locking Devices, and their installation
• A working knowledge of service applications and service portals
• Office or clerical experience in customer service environments
• High level of computer literacy: data entry, proofreading, and document management
• Strong time management skills to prioritize tasks efficiently
• Professional phone etiquette and customer service skills to support client interactions
• Ability to handle sensitive information discreetly and maintain confidentiality
• Working within a team environment and sharing responsibilities is critical

This position is ideal for candidates who are organized, personable, tech-savvy, and eager to contribute positively to a professional office setting.