Locksmith & Access Control Operations Lead

University of Tennessee, Knoxville; Knoxville (TN); On-site; USD 60,000 - 85,000; Full time

Job summary

University of Tennessee, Knoxville is seeking a Locksmith Shop Administrator to manage administrative operations and oversee key control, dispatching, and access management on campus. The role includes supervising one Administrative Specialist and UT Student Assistants, handling workload assignments, and ensuring timely service delivery.

Responsibilities also cover payroll time entry, purchasing, inventory control, and coordinating lock changes, while maintaining compliance with Life Safety

Qualifications

• High School diploma or GED.
• Must possess knowledge of practices, procedures, and methods related to access control key systems.
• A minimum of five years’ experience in secure access systems, including key fitting and manipulation of locking devices, is required.
• Trade school education can be substituted with equivalent experience on a year-for-year basis.
• Experience supervising personnel, including managing workloads, overseeing team performance, and ensuring effective operational processes.
• Advanced proficiency in Microsoft Office and Excel is preferred.

Responsibilities

• Manage administrative and clerical operations for the Locksmith Shop, including key control, dispatching, data management, customer service, and office operations.
• Administer the campus key control program by issuing, tracking, and maintaining records of keys; updating access databases; and coordinating lock changes.
• Supervise dispatch operations for routine and emergency locksmith services, including scheduling and coordinating on-call coverage.
• Provide customer service support by addressing walk-in requests, resolving escalated inquiries, and ensuring timely completion of service requests.
• Manage payroll time entry, purchasing, inventory control, work order processing, and labor/material tracking.
• Coordinate and implement lock and access control changes, maintain accurate access records, and ensure proper key distribution.
• Maintain and oversee key management and work order databases, ensuring accurate data entry, recordkeeping, and reporting.
• Ensure compliance with applicable Life Safety Codes, fire regulations, OSHA requirements, and building code standards related to locks, keys, and access control systems.
• Supervise, train, mentor, and evaluate Administrative Specialists and student employees, including assigning workloads, monitoring performance, and supporting hiring activities.
• Provide guidance and instruction to staff and student employees on lock and key procedures, customer service, and administrative processes.
• Support special projects and departmental initiatives by coordinating resources, tracking progress, and ensuring successful completion.
• Participate in professional development, training, workshops, and conferences to maintain knowledge of industry standards, safety requirements, and access control best practices.

Skills

Office management

Supervising personnel

Customer service

Data entry

Communication skills

Microsoft Office proficiency

Excel

Education

High School diploma or GED

Tools

Access control software

Key management systems

Job description

University of Tennessee, Knoxville is seeking a Locksmith Shop Administrator to manage administrative operations and oversee key control, dispatching, and access management on campus. The role includes supervising one Administrative Specialist and UT Student Assistants, handling workload assignments, and ensuring timely service delivery.

Responsibilities also cover payroll time entry, purchasing, inventory control, and coordinating lock changes, while maintaining compliance with Life Safety