Lockbox Specialist

Conduent; Charlotte (NC); On-site; USD 25,000 - 28,000; Full time

Job summary

Conduent is seeking a detail-oriented Lockbox Specialist in Charlotte, NC to support banking operations through accurate, high-volume processing. This role requires strong attention to detail, flexibility, and the ability to perform well in a fast-paced, deadline-driven environment.

You will process transactions, slice and count mail, batch checks, and scan documents using high-speed scanners, with duties extending to end-of-day procedures and compliance with banking protocols.

Qualifications

• Must have a high school diploma or GED.
• Must be able to pass a required criminal background check and drug screening successfully.
• Bank operations, item processing, or related experience preferred but not required.
• Strong 10-key and data entry skills preferred.
• Ability to work independently and as part of a team.
• Reliable attendance and flexibility to work additional hours with little notice.
• Ability to work under pressure and meet deadlines.
• Fast learner with the ability to adapt quickly and follow detailed instructions.

Responsibilities

• Process lockbox transactions accurately and on time while meeting productivity standards
• Slice, count, sort, and distribute incoming mail
• Open envelopes and batch checks, invoices, and coupons per client instructions
• Scan documents using high-speed scanners (OPEX Falcon)
• Once work is scanned it will be prepped for storage/retention and placed accordingly
• Employees are required to perform end-of-day procedures.
• Ability to work in fast paced, deadline driven workplace.
• Perform data entry and reassociation of check images and backup documents
• Prepare outgoing mail with pre-coded alphanumeric data
• Follow internal controls, security protocols, and banking regulations
• Escalate issues promptly to management to avoid client impact
• Support other operations and administrative tasks as needed

Skills

Data entry

Detail-oriented

Attention to detail

Time management

Teamwork

Adaptability

Fast learner

Independent work

Education

High school diploma or GED

Tools

OPEX Falcon

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Title: Lockbox Specialist

Pay Rate: $19.00 per hour- please note this rate may be below your state’s minimum wage. Consider this when applying.

Location: Charlotte, NC

Schedule: 9pm-5:30am Sunday - Thursday

Job Summary

We are looking for a detail-oriented and dependable Lockbox Specialist to support banking operations through accurate, high-volume transaction processing. This role requires strong attention to detail, flexibility, and the ability to perform well in a fast-paced, deadline-driven environment.

Responsibilities

• Process lockbox transactions accurately and on time while meeting productivity standards
• Slice, count, sort, and distribute incoming mail
• Open envelopes and batch checks, invoices, and coupons per client instructions
• Scan documents using high-speed scanners (OPEX Falcon)
• Once work is scanned it will be prepped for storage/retention and placed accordingly
• Employees are required to perform end-of-day procedures.
• Ability to work in fast paced, deadline driven workplace.
• Perform data entry and reassociation of check images and backup documents
• Prepare outgoing mail with pre-coded alphanumeric data
• Follow internal controls, security protocols, and banking regulations
• Escalate issues promptly to management to avoid client impact
• Support other operations and administrative tasks as needed

Qualifications

• Must have a high school diploma or GED
• Must be able to pass a required criminal background check and drug screening successfully
• Bank operations, item processing, or related experience preferred but not required
• Strong 10-key and data entry skills preferred
• Ability to work independently and as part of a team
• Reliable attendance and flexibility to work additional hours with little notice
• Ability to work under pressure and meet deadlines
• Fast learner with the ability to adapt quickly and follow detailed instructions

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $19.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.