Lockbox Operations Leader — Team Coach & Process Optimizer

Us Bank; Cincinnati (OH); On-site; USD 66,000 - 78,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) retirement plan

Paid vacation

Paid holidays

Sick and Safe Leave

Job summary

U.S. Bank is seeking an Operations Manager to lead a team within the National Lockbox operation, overseeing about 12 employees in a fast-paced environment. The role blends people leadership, operational oversight, and process improvement to meet SLAs and support client service.

Ideal candidates will coach employees, resolve complex problems, and drive continuous improvement while balancing employee development with business objectives. This is a growth-focused leadership position at U.S. Bank.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Typically 3+ years of relevant experience.

Responsibilities

• Oversee daily lockbox operations and ensure SLAs are met.
• Lead and develop a team of ~12 operations employees.
• Conduct regular one-on-one meetings and performance discussions.
• Monitor workflow and operational performance metrics.

Skills

Leadership

Operations management

Process improvement

Client service

Coaching

Education

Bachelor’s degree

Job description

U.S. Bank is seeking an Operations Manager to lead a team within the National Lockbox operation, overseeing about 12 employees in a fast-paced environment. The role blends people leadership, operational oversight, and process improvement to meet SLAs and support client service.

Ideal candidates will coach employees, resolve complex problems, and drive continuous improvement while balancing employee development with business objectives. This is a growth-focused leadership position at U.S. Bank.