Deposit Operations Lead: Lockbox & Training

First National Bank of Omaha; Omaha (NE); On-site; USD 37,454 - 59,927; Full time

Benefits offered by this job

401(k) match

Paid Time Off

Health Insurance

Growth Opportunities

Job summary

First National Bank of Omaha is seeking a role to support Lockbox processing, assist manager with planning, monitoring and performance reporting, and implement procedure improvements.

The ideal candidate will have strong MS Office skills, prior customer service experience, and the ability to train team members while maintaining regulatory compliance.

This onsite position emphasizes quality, timely production, and collaboration within FNBO's team-oriented environment.

Qualifications

• High school diploma or GED required.
• Previous customer service experience required.
• Excellent verbal and written communication skills.
• Strong time management and organizational abilities.
• Attention to detail and accuracy in work.
• Ability to multi-task in a fast-paced environment.
• Proficiency with Microsoft Office applications.

Responsibilities

• Assist in planning, monitoring, and reporting of Lockbox processing and quality controls.
• Support adherence to procedures, regulations, and risk controls.
• Coordinate training and on-the-job development for team members.
• Assist with scheduling, PTO, and capacity planning to meet deadlines.
• Prepare and present department production reports and trends.

Skills

Customer service

Time management

Multi-tasking

Microsoft Office

Education

Bachelor's degree in business or related field

Tools

Microsoft Office Suite

Job description

First National Bank of Omaha is seeking a role to support Lockbox processing, assist manager with planning, monitoring and performance reporting, and implement procedure improvements.

The ideal candidate will have strong MS Office skills, prior customer service experience, and the ability to train team members while maintaining regulatory compliance.

This onsite position emphasizes quality, timely production, and collaboration within FNBO's team-oriented environment.