Lockbox Operations Lead | Client Services Manager

SPS North America Inc.; Pittsburgh (Allegheny County); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Bonuses

Paid Time Off

Job summary

SPS North America Inc. is seeking a Client Service Manager (Lockbox) to oversee on-site lockbox processing, lead the team, and serve as the primary client contact. The role focuses on delivering exceptional service, maintaining strong client/vendor relationships, and ensuring contract compliance.

You will drive continuous improvement, monitor performance against goals, and manage changes across processes to meet service levels. Local travel up to 25% may be required.

Qualifications

• 5+ years of experience in operations management and client relationship management.
• Experience leading teams of 5–10 employees or more.
• Strong computer skills and business acumen.
• Experience in a service-driven or facilities management environment is preferred.

Responsibilities

• Lead and manage daily lockbox processing activities.
• Responsible for achieving contractual business results.
• Tracking programs to monitor departmental goals and provide trend analysis to management.
• Ensure adherence to company quality standards and continuous improvement initiatives.
• Hold weekly team meetings/Huddles.
• Enable Change - Drives change and innovation to transform the business.
• Take personal ownership to deliver results and empower others in decision making.
• Succession planning is critical to success.
• Lead by example and coach supervisors and teams.
• Ensure system performance, turnaround time, and service levels are achieved.
• Act as escalation point for the Client Service team.

Skills

Operations management

Client relationship management

Team leadership

Computer skills

Business acumen

Education

High School Diploma or equivalent

Job description

SPS North America Inc. is seeking a Client Service Manager (Lockbox) to oversee on-site lockbox processing, lead the team, and serve as the primary client contact. The role focuses on delivering exceptional service, maintaining strong client/vendor relationships, and ensuring contract compliance.

You will drive continuous improvement, monitor performance against goals, and manage changes across processes to meet service levels. Local travel up to 25% may be required.