Location Support Specialist

TestEquity Hisco Group; United States; Remote; USD 38,000 - 54,000; Full time

Job summary

TestEquity Hisco Group is seeking a Location Support Specialist to stock and manage vendor managed inventory on site at various locations. You will ensure areas are clean, safe, organized, and labeled, and that physical inventory levels reflect accurately in our vendor managed inventory software.

Requirements include 2+ years of customer service, a high school diploma or GED, reliable transportation, and willingness to travel to customer sites.

Qualifications

• You must have a high school diploma or GED.
• Minimum 2+ years of customer service experience.
• Inventory management experience is preferred.
• Must pass a background clearance and drug screening.
• Must be willing to travel to customer sites in the designated area.

Responsibilities

• Receives and stocks weekly and emergency replenishment shipments.
• Inspects replenishment shipments for correct quantities and products.
• Performs inventory cycle counts weekly or quarterly.
• Maintains clean, safe, organized, and accurately labeled vendor managed inventory areas.
• Resolves on-site customer issues promptly to retain loyalty.
• Collaborates with sales team to fulfill on-site needs.

Skills

Customer service

Inventory management

Teamwork

Effective communication

Education

High school diploma or GED

Tools

Microsoft Teams

Microsoft Outlook

Job description

Summary / Position Purpose:

The Location Support Specialist is a customer facing team member who provides superior service by stocking and managing vendor managed inventory on site at various locations. The Location Support Specialist also ensures that the vendor managed inventory areas are clean, safe, organized, and labeled correctly and that the physical inventory levels are reflected accurately in our vendor managed inventory software.

Essential Duties, Functions and/or Responsibilities:

• Receives and Stocks weekly and emergency replenishment shipments
• Inspects weekly replenishment shipments to ensure correct quantities and products have arrived on site
• Completes inventory cycle counts on a weekly or quarterly basis to ensure accurate inventory levels are reflected in our vendor managed inventory software
• Maintains vendor managed inventory areas are clean, safe, organized, and labeled accurately according to company standards
• Resolves on-site customer issues promptly and accurately in a manner that will retain and promote customer loyalty
• Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve issues that arise on-site
• Effectively and efficiently interacts with customers (face to face) to discuss their on-site needs and forwards these needs to the sales team to fulfill
• Communicates regularly with the sales team and customer as needed
• Takes personal ownership for meeting established individual and team metrics and company standards
• Completes administrative tasks on non-scheduled stock days (Up to 2 hours per week)
• Indirectly responsible for product quality
• Other duties as assigned

Qualifications

Education and/or Work Experience Requirements

• High school diploma or GED is required
• 2+ years of Customer Service is required
• Inventory Management experience is preferred
• Must be at least 18 years old
• Must have a reliable mode of transportation
• Must be willing to travel to customer sites in the designated area
• Must pass a background clearance and drug screening
• Effective communicator, comfortable interacting with customers and the sales team in a professional manner in person, over the phone, and email
• Must be computer literate and able navigate required software programs including Microsoft Teams and Microsoft Outlook
• Stockroom experience is preferred

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.

This position requires applicants to be authorized to work in the US without sponsorship; TestEquity does not sponsor applicants for work visas.

TestEquity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.