Local Operations Manager — Lead Drivers & Deliveries

Berger Moving & Storage; Walton Hills (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental & Vision Benefits

Paid Time Off

401K

Employee Discounts

Job summary

Berger Moving & Storage in Cleveland, OH is seeking a Local Operations Manager to lead day-to-day operations, oversee drivers, crew, and contractors, and ensure on-time service and top-tier customer experience.

The ideal candidate will have a High School diploma, at least 1 year of supervisory experience in household moving or trucking, strong communication and organizational skills, and proficiency with Microsoft Excel and Word.

Qualifications

• High School Diploma or Equivalent (required).
• Minimum of 1 year Supervisor or Management experience with employee oversight.
• Minimum of 1 year experience in Household Moving or Trucking industry.
• Maintain an organized workspace and have the ability to complete tasks according to schedule.
• Strong multi-tasking skills required in a fast paced environment.
• Solid geographic region knowledge.
• Must have excellent communication and organizational skills.
• Understand problems in moving furniture where damage occurs and how to prevent such damage.
• Fantastic problem solving skills.
• Willing to learn multiple computer programs, and demonstrate previous successful experience with Microsoft Excel and word.
• Self starter, motivated by daily challenges.

Responsibilities

• Manage a fleet of drivers, crew and contractors ensuring on-time service, while maintaining timely data integrity;
• Route and oversee delivery teams to maximize capacity and customer satisfaction;
• Train local crew and contractors;
• Monitor facility and equipment condition and maintenance;
• Maintain excellent customer service quality rating;
• Understand end user customer needs and concerns on home delivery

Job description

Berger Moving & Storage in Cleveland, OH is seeking a Local Operations Manager to lead day-to-day operations, oversee drivers, crew, and contractors, and ensure on-time service and top-tier customer experience.

The ideal candidate will have a High School diploma, at least 1 year of supervisory experience in household moving or trucking, strong communication and organizational skills, and proficiency with Microsoft Excel and Word.