Senior Operations Manager

CCA Professional Recruiting; Columbus (OH); On-site; USD 130,000 - 140,000; Full time

Benefits offered by this job

Company Car

Relocation Assistance

Bonus 30-40%

Job summary

CCA Professional Recruiting seeks a Senior Operations Manager in Columbus, OH to lead transportation operations, build a strong leadership team, and drive customer service and financial performance.

This hands-on leader will manage managers, supervisors, drivers, and hourly staff while promoting safety, accountability, communication, and continuous improvement. A visible presence and data-driven approach are essential.

Qualifications

• Leads transportation operations with hands-on leadership.
• Proven ability to manage managers, supervisors, and hourly teams.
• Experience driving customer service and financial performance.
• Has meaningful P&L responsibility and cost control insight.
• Skilled in interpreting KPIs and driving improvements.
• Capable of coordinating across departments and locations.

Responsibilities

• Lead daily transportation operations with focus on safety and reliability.
• Coach and develop managers and supervisors, set clear expectations.
• Oversee staffing, driver communication, scheduling, and dock activities.
• Monitor on-time delivery, productivity, and customer satisfaction.
• Own reporting, establish baselines, and drive improvement actions.
• Investigate issues and implement corrective action plans.
• Maintain strong customer relationships through proactive communication.
• Coordinate with internal teams and network partners.

Skills

Transportation leadership

People management

Customer service

P&L responsibility

KPI analysis

Cross-functional coordination

Safety & compliance

Communication

Driver/workforce management

Job description

Location: Columbus, OH | Full-Time | On-Site

Pay Rate: $130k-$140k/yr

30-40% bonus

Company Car

Relocation Assistance

Job Overview

We are seeking an experienced Senior Operations Manager to lead transportation operations, develop a strong leadership team, and drive customer service and financial performance.

This position requires a visible, hands-on leader who can manage managers, supervisors, drivers, and hourly associates while building a culture of safety, accountability, communication, and continuous improvement.

Responsibilities

• Lead daily transportation operations, ensuring safe, reliable execution and consistent customer service.
• Coach and develop operations managers and supervisors, establishing clear expectations and accountability throughout the organization.
• Oversee staffing, driver communication, dock activities, scheduling, and coordination across shifts and operating teams.
• Maintain a strong operational presence, observing driver pre-trips and understanding execution at the driver and dock level.
• Own operational financial performance, including P&L management, labor costs, overtime, and third-party transportation expenses.
• Monitor on-time delivery, scanning compliance, productivity, safety, and customer satisfaction.
• Ensure accurate reporting, establish reliable performance baselines, and use data to identify improvement opportunities.
• Investigate service failures, determine root causes, and implement corrective action plans.
• Build strong customer relationships through proactive communication, timely issue resolution, and consistent follow-through.
• Coordinate with internal departments and network partners, including teams outside the direct reporting structure.
• Reinforce operating standards, company policies, and transportation safety requirements.

Qualifications

• Demonstrated leadership experience in transportation, third-party logistics, dedicated contract carriage, LTL, or a similarly demanding distribution environment.
• Proven experience managing managers or supervisors and a substantial driver or hourly workforce.
• Strong customer-facing skills, including managing service expectations, resolving escalations, and maintaining customer confidence.
• Meaningful P&L responsibility and the ability to connect operating decisions with financial results.
• Experience interpreting KPIs, identifying root causes, and implementing measurable operational improvements.
• Ability to coordinate across departments, locations, and teams without relying solely on direct authority.
• Excellent written and verbal communication skills.
• High integrity, sound judgment, and a consistent approach to employee accountability.
• Flexibility to support after-hours and weekend operational needs.

Preferred Experience

• Multi-stop delivery, final-mile, cross-dock, or time-sensitive transportation operations.
• Leadership of geographically dispersed drivers or multiple operating locations.
• Experience working within a customer facility or supporting strategic customer accounts.
• Success improving operational consistency, employee engagement, and leadership effectiveness.

Leadership Profile

We are seeking a leader who invests in people, communicates clearly, sets consistent standards, and follows through. The successful candidate will combine operational urgency with composure, strong business judgment, and a practical approach to solving problems.