Operations Manager, Dedicated Services

Keller Logistics Group; Kentucky; On-site; USD 65,000 - 90,000; Full time

Job summary

Keller Logistics Group is seeking an Operations Manager for Dedicated Services in Defiance, Ohio. You will oversee several site operations, serve as the primary contact to dedicated drivers and customers, and manage up to 50 drivers across multiple operations.

Responsibilities include analyzing fleet operations, implementing improvements, onboarding new accounts, planning contingencies, and partnering with senior management to meet customer needs while focusing on driver and customer retention.

Qualifications

• Ability to communicate effectively with supervisor and customer both orally and in writing.
• Ability to take job orders from supervisor.
• Ability to get along well with others in organization.
• Ability to establish priorities, work independently, solve problems, and proceed with objectives without supervision.
• Participate in corrective and preventative actions and continuous improvement projects.
• Basic data entry and/or word processing skills.
• Skill in the use of computers, preferably in a PC, Windows-based operating system.
• Skill in the use of common office machinery.

Responsibilities

• Serves as primary contact to dedicated drivers and customers
• Manage up to 50 drivers across multiple operations
• Conduct analysis of fleet operations and make recommendations for continuous improvement, determine and measure key performance indicators, and create, maintain and present customer specific reporting
• Ensure that all operations are following best practices and implementing latest service enhancements
• New account onboarding and contingency planning
• Collaborate with senior management and customer to determine their needs and expectations
• Conduct customer visits and satisfaction surveys
• Focus on driver and customer retention
• Performs other related duties as assigned

Skills

Driver management

Customer communication

Data entry

Problem solving

Reporting

PC skills

Office equipment

Job description

Keller Logistics Group and its affiliates Keller Trucking, Keller Warehousing & Co-Packing , and Keller Freight Solutions take pride in fostering a positive work environment where our employees are empowered and trusted as experts in their field of work. We value transparency and encourage our staff to be their best through our culture of “Responsive, Resourceful, Reliable People in Logistics”.

Operations Manager, Dedicated Services

Keller Logistics Group and its affiliates Keller Trucking, Keller Warehousing & Co-Packing , and Keller Freight Solutions take pride in fostering a positive work environment where our employees are empowered and trusted as experts in their field of work. We value transparency and encourage our staff to be their best through our culture of “Responsive, Resourceful, Reliable People in Logistics”.

Keller Trucking currently has an opening for an Operations Manager in Defiance Ohio.

The Operations Manager will oversee several Site Operations.

Primary Job Responsibilities and Expectations

• Serves as primary contact to dedicated drivers and customers
• Manage up to 50 drivers across multiple operations
• Conduct analysis of fleet operations and make recommendations for continuous improvement, determine and measure key performance indicators, and create, maintain and present customer specific reporting
• Ensure that all operations are following best practices and implementing latest service enhancements
• New account onboarding and contingency planning
• Collaborate with senior management and customer to determine their needs and expectations
• Conduct customer visits and satisfaction surveys
• Focus on driver and customer retention
• Performs other related duties as assigned

Knowledge, Skills, and Abilities

• Ability to communicate effectively with supervisor and customer both orally and in writing.
• Ability to take job orders from supervisor.
• Ability to get along well with others in organization.
• Ability to establish priorities, work independently, solve problems, and proceed with objectives without supervision.
• Participate in corrective and preventative actions and continuous improvement projects.
• Basic data entry and/or word processing skills.
• Skill in the use of computers, preferably in a PC, Windows-based operating system.
• Skill in the use of common office machinery.

Special Requirements

• Must be at least 21 years of age or older.
• Must be willing to work overtime, holidays, and weekends as requested by supervisor.
• Must be able to be on call outside of office hours