LOCAL OFFICE MANAGER

State of New Hampshire

Laconia (NH)

Hybrid

USD 38,000 - 54,000

Full time

4 days ago

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Benefits offered by this job

Health benefits

Dental plan

Flexible Spending Accounts

Retirement plan

Job summary

State of New Hampshire’s Employment Security division seeks an experienced Local Office Manager in Laconia. The role directs Employment Service, Resource Center and Unemployment Compensation program operations, guiding staff and shaping service delivery for job seekers and employers.

The position requires 7+ years of combined education/experience, a valid driver’s license, and may offer trainee status with a path to full responsibilities within one year. Travel statewide is possible.

Qualifications

Equivalent combination of 7 years of education and experience after completion of high school.
Valid driver’s license and/or access to transportation for statewide travel.
Trainee option: candidates with 6+ years of relevant education and experience may be hired in trainee status within 1 year.

Responsibilities

Directs and oversees Local Office operations of the Employment Service, Resource Center, and Unemployment Compensation Program.
Supervises and evaluates Local Office personnel and their activities including evaluations and disciplinary actions.
Provides functional supervision to field agents, Appeals chairs, and certifying officers in the local office.
Directs Resource Center activities to provide information and resources to job seekers, claimants, employers, and officials.
Directs programs to identify claimants who will exhaust benefits and connect them with reemployment services.

Skills

Supervisory experience

Communication skills

Leadership

Staff development

Education

Equivalent combination of 7 years education/experience

Background in personnel, human services, business management, or public administration

Job description

EMPLOYMENT SECURITY

EMPLOYMENT SERVICE BUREAU - OPERATIONS - Laconia Local Office

State of New Hampshire Job Posting

EMPLOYMENT SECURITY

EMPLOYMENT SERVICE BUREAU - OPERATIONS - Laconia Local Office

426 Union Avenue - Laconia, NH

LOCAL OFFICE MANAGER

Position # 42014

Starting Hourly Pay Range: $28.74/hour - $38.85hour

This position offers a Trainee Status at an hourly pay rate of $27.55; candidate must meet the minimum qualifications within one (1) year of hire date.

37.5-hour work week

Please note, this position is eligible for an Alternative, Flexible or In-State Remote-Hybrid schedule upon completion of an in-office training period. This position is not fully remote.
See total compensation information at the bottom of announcement.

The State of New Hampshire, Employment Security, Employment Service Bureau - Operations, has a full-time vacancy for Local Office Manager in Laconia.

SUMMARY

Directs and oversees Local Office operations of the Employment Service, the Resource Center, and the Unemployment Compensation Program for New Hampshire Employment Security

MINIMUM QUALIFICATIONS

Education/Experience: Equivalent combination of 7 years of education and experience after completion of high school. Education and experience must be in the field of personnel, human services, business management, or public administration.

License/Certification: Valid driver’s license and/or access to transportation for statewide travel.

Other Requirements: None

Trainee Option: Candidates with an equivalent combination of 6+ years of relevant education and experience after completion of high school may be considered and hired in ‘trainee status’ for this position.

PREFERRED QUALIFICATIONS

At least one (1) year of supervisory experience assigning employee’s work and having the authority to hire and/or fire.

Comprehensive knowledge of employment service program functions, procedures, and policies, as well as the objectives and requirements of federal and state manpower initiatives. Familiarity with New Hampshire unemployment compensation laws, organized labor practices, community organization methods, and relevant legislation including social security, workers’ compensation, and wage‑and‑hour laws, understanding local and state economic, industrial, labor, business, and agricultural conditions. Adept at analyzing community workforce needs, developing service strategies, and leading a professional and clerical team. Effective communication, sound organizational leadership, and the ability to build productive relationships with staff, partner agencies, and the community.

AFTER-HIRE REQUIREMENTS

Employees must attend training classes provided by the Department of Administrative Services, Division of Personnel, Bureau of Education, and Training in the following: Personnel Rules Review, Personnel Appeal Board, and Performance Evaluation and Appraisal, within the first year of employment
The Manager position may require supervision of and travel to more than one other office.

CAREER ADVANCEMENT OPPORTUNITIES

In-Band Advancement Available: ☐ Yes ☒ No

Criteria: None

Broad Group Level Advancement Available: ☐ Yes ☒ No

Criteria: None

DISCLAIMERS

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.
When applicable, the work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

RESPONSIBILITIES

Directs the activities of the Employment Service programs, including but not limited to interviewing, counseling, testing, and screening individuals resulting in the placement of individuals in employment; and overseeing the Employer Services Program to identify and meet the needs of employers and community organizations.

Supervises and evaluates Local Office personnel and their activities to ensure quality of services provided to customers to include performance evaluations, assessment of training needs for job enhancement and advancement, merit increases, approval of leave time, counseling sessions, and disciplinary actions. Provides functional supervision to field agents, Appeals chairmen, and certifying officers in the local office to insure adherence to agency rules and regulations. May supervise multiple local offices.

Provides functional supervision to Department of Education Vocational Rehabilitation and Workforce Innovation and Opportunity Act/Community Action Program staff assigned to the local office to ensure quality of service to the customer.

Directs the activities of the Resource Center to provide information and resources available to meet the needs of job seekers, claimants, employers, and government officials.

Directs the activities of the Worker Profiling and Reemployment Services Program and the Reemployment Services and Eligibility Assessment Program of the Unemployment Compensation Program to identify those claimants that are likely to exhaust their benefits and need reemployment services early, link those claimants with the appropriate reemployment services, and assist those claimants in reentering the workforce expeditiously and for a better job.

Directs the activities of the Veterans Program, Trade Act Program, Return to Work Program and Pathway to Work Program to meet the program requirements and to link those individuals with the appropriate employment, reemployment, and training services.

Directs the activities of the Unemployment Compensation Program local office staff, including but not limited to conducting fact finding, writing, and issuing determinations, responding to claimants and employers’ inquiries about unemployment compensation either in person, by telephone or email.

Develops and institutes procedures to carry out agency policy at the local office level, to include prioritizing job assignments based on workload to maximize efficient, cost-effective operation of the local office.

Meets with and responds to inquiries from employers, civic organizations, government officials, the public, and the media to enhance, promote, and coordinate agency programs, policies, rules, and regulations for NH Employment Security. Conducts staff meetings to inform staff of changes in law, programs, and policy to maintain agency and federal program objectives.

Contracts with agencies for auxiliary personnel under such programs as National Able, Veteran's Administration Vet Aide, and AWEP, supervises and evaluates their work, to ensure quality service to customers. Determines, assigns, and/or recommends access to computer systems and office facilities, monitors security of the local office and its contents, including the computer systems, and coordinates the maintenance of the equipment and facility to ensure staff safety and the security of agency data.

For further information please contact Kathryn LaPierre, Assistant Director of Field Operations, kathryn.a.lapierre@nhes.nh.gov and 603-228-4083.

TOTAL COMPENSATION INFORMATION

The State of NH total compensation package features an outstanding set of employee benefits, including HMO or POS Medical and Prescription Drug Benefits:

The actual value of State-paid health benefits and the amount of employee health benefit contributions may vary depending on the type of plan selected and the bargaining unit with which a position is associated.

See this link for details on State-paid health benefits:

https://www.das.nh.gov/hr/benefits.aspx

Value of State's share of Employee's Retirement: 12.87% of pay

Other Benefits