Local IT Field & Desktop Technician

Beyond IT Support; Norwalk (CT); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Company car

Competitive salary

Dental insurance

Job summary

Beyond IT Support is a growing managed IT services company seeking an experienced, hands-on MSP Desktop & Field Support Technician for our Norwalk area. You will resolve support tickets, visit customer locations, install equipment, troubleshoot desktop and basic network issues, and work with our remote support team.

You will be our local hands-on resource when an issue cannot be resolved remotely, and you will provide day-to-day technical guidance to two bench technicians and assist with

Qualifications

• At least 5 years of professional experience in desktop support, help desk, field service, computer repair, MSP support, or a related IT role.
• Strong Windows desktop and laptop troubleshooting skills.
• Experience supporting Microsoft 365 and common business applications.
• Experience installing, diagnosing, repairing, and replacing computer equipment.

Responsibilities

• Provide remote and onsite support for desktops, laptops, printers, peripherals, and common business applications.
• Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, OneDrive, hardware, software, and connectivity issues.
• Set up new computers, user accounts, monitors, printers, and office equipment.
• Perform computer diagnostics, hardware upgrades, data transfers, malware removal, and equipment replacements.
• Troubleshoot common internet, Wi‑Fi, VPN, DNS, DHCP, router, switch, and firewall issues.
• Visit customer locations when our remote support team needs someone physically onsite.
• Work with remote technicians, vendors, and internet providers to resolve escalated issues.
• Speak directly with business owners, office managers, and end users about their technology needs.
• Explain technical problems and recommendations in clear, everyday language.
• Identify aging equipment, recurring problems, security concerns, and opportunities for improvement.

Skills

Windows troubleshooting

Microsoft 365

Hardware repair

Networking basics

Customer service

Documentation

Tools

ConnectWise PSA

ConnectWise Control

Datto RMM

Active Directory

Job description

Beyond IT Support is a growing managed IT services company seeking an experienced, hands-on MSP Desktop & Field Support Technician for our Norwalk area. You will resolve support tickets, visit customer locations, install equipment, troubleshoot desktop and basic network issues, and work with our remote support team.

You will be our local hands-on resource when an issue cannot be resolved remotely, and you will provide day-to-day technical guidance to two bench technicians and assist with