Local Freight Dispatcher: Driver Support & Tracking

Forward Air Corp.; Irving (TX); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid holidays and PTO

Collaborative culture

Job summary

Forward Air Corp. in Irving, TX is seeking a Dispatcher - Local to coordinate and dispatch customer freight using established processes. You will be the primary contact for drivers, relay instructions, and monitor shipments to ensure on-time delivery.

The role emphasizes strong customer service, ability to follow processes in a fast-paced environment, and collaboration with customer service and sales teams. On-site work is required at the assigned location.

Qualifications

• Education: High school diploma or equivalent
• Strong customer service and communication skills
• Ability to follow established processes in a fast‑paced environment
• Basic problem-solving skills with willingness to escalate issues appropriately
• Comfort using dispatch systems; AS400 experience a plus
• Ability to maintain professionalism when working with drivers and internal partners
• Transportation or dispatch experience preferred
• Demonstrated reliability and commitment to attendance and schedule requirements
• Technical: Proficient in Microsoft O365 and common office technologies
• Environment: Must be able to work on-site and commute reliably to the assigned location.

Responsibilities

• Perform routine coordination, scheduling, and dispatching of customer freight using established processes and systems
• Serve as the primary point of contact for driver communications via phone, Qualcomm, and email
• Relay instructions and updates to Independent Contractors and document interactions in internal systems
• Monitor shipment status and provide updates to ensure on‑time delivery
• Identify basic service issues and escalate concerns to supervisors for resolution
• Maintain accurate records of driver hours, performance, and availability
• Provide straightforward customer updates and route information based on set guidelines
• Work collaboratively with customer service/sales to communicate shipment status and assist in resolving routine issues
• Follow all department standard operating procedures (SOPs) and compliance requirements
• Support new drivers by providing system instructions and basic process guidance
• Perform data entry, documentation review, and administrative tasks to support fleet operations
• All other duties as assigned.

Skills

Customer service

Communication

Fast-paced environment

Problem solving

Education

High school diploma or equivalent

Tools

AS400

Microsoft O365

Job description

Forward Air Corp. in Irving, TX is seeking a Dispatcher - Local to coordinate and dispatch customer freight using established processes. You will be the primary contact for drivers, relay instructions, and monitor shipments to ensure on-time delivery.

The role emphasizes strong customer service, ability to follow processes in a fast-paced environment, and collaboration with customer service and sales teams. On-site work is required at the assigned location.