LOC SMS POS Software Installer Trainer Representative

AM/PM Service - Point of Sale & Service; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

AM/PM Service, established in 1987, seeks a full-time LOC SMS POS Software Installer/Trainer Representative to deliver structured training and high-quality support to customers. The role trains end users, supports POS software, and ensures a smooth onboarding experience.

This customer-facing position requires travel and flexible hours, including weekends, with strong technical aptitude to back up the training work.

Qualifications

• Minimum 3 years of grocery retail experience.
• Minimum 2–3 years of LOC SMS experience.
• Minimum 2 years of customer service experience.
• Strong interest in technology and learning new systems.
• Comfortable presenting and training groups.
• Excellent English communication; Spanish is a plus.
• Self-starter with the ability to work independently.
• Ability to quickly learn proprietary POS systems.
• Strong interpersonal skills with a customer-focused mindset.
• Experience with LOC Store Management Suite is a plus.
• Training or teaching experience is an asset.
• Basic knowledge of POS hardware (scanners, scales, receipt printers) is an asset.
• Basic understanding of electronic payment devices is an asset.
• Working knowledge of Windows OS, networking, and SQL databases is an asset.

Responsibilities

• Deliver onsite and remote training on POS software
• Coordinate and communicate clearly with customers throughout the training process
• Manage assigned projects within defined scope and timelines
• Schedule, facilitate, and tailor training programs to client needs
• Develop and update training materials, documentation, and videos
• Serve as the subject matter expert during client onboarding
• Provide best practice guidance and answer operational questions
• Deliver exceptional customer service with professional communication
• Troubleshoot and resolve software-related issues promptly
• Identify opportunities to recommend additional products and solutions
• Support multiple POS-related software solutions
• Conduct proactive customer follow-ups
• Troubleshoot systems remotely using remote desktop tools
• Perform hardware and software staging and quality assurance
• Assist with sales-related activities as needed

Skills

Public speaking

Customer service

Training & teaching

Technical aptitude

Independent work

Tools

LOC SMS

POS hardware

Windows OS

SQL databases

Remote desktop

Job description

Job Description

Job Description

Position Summary

We are seeking a full-time experienced LOC SMS POS Software Installer / Trainer Representative to deliver structured, high-quality training and support to our customers. This role involves training end users (cashiers, managers, owners), supporting POS software, and ensuring a smooth onboarding experience.

This is a customer-facing role, not a traditional IT position, but strong technical aptitude is required. Travel and flexible hours (including weekends) are part of the role.

Key Responsibilities

• Deliver onsite and remote training on all aspects of POS software
• Coordinate and communicate clearly with customers throughout the training process
• Manage assigned projects within defined scope and timelines
• Schedule, facilitate, and tailor training programs to individual client needs
• Develop and update training materials, documentation, and videos
• Serve as the subject matter expert during client onboarding
• Provide best practice guidance and answer operational “how-to” questions
• Deliver exceptional customer service with professional communication
• Troubleshoot and resolve software-related issues promptly
• Provide accurate and timely responses to operational inquiries
• Identify opportunities to recommend additional products and solutions
• Support multiple POS-related software solutions
• Conduct proactive customer follow-ups
• Troubleshoot systems remotely using remote desktop tools
• Perform hardware and software staging and quality assurance
• Assist with sales-related activities as needed

Qualifications

• Minimum 3 years of grocery retail experience
• Minimum 2-3 years of LOC SMS Experience
• Minimum 2 years of customer service experience
• Strong interest in technology and learning new systems
• Comfortable presenting and training groups
• Excellent English communication skills (written and verbal); Spanish is an asset
• Self-starter with the ability to work independently and exercise sound judgment
• Ability to quickly learn proprietary POS systems
• Strong interpersonal skills with a customer-focused mindset
• Experience with LOC Store Management Suite is an asset
• Training or teaching experience is an asset
• Basic knowledge of POS hardware (scanners, scales, receipt printers, EFT devices) is an asset
• Basic understanding of electronic payment devices is an asset
• Working knowledge of Windows OS, networking, and SQL databases is an asset

Additional Requirements

• Willingness to travel and work flexible hours, including weekends
• Successful completion of a background check prior to employment

Compensation

Compensation is based on experience and qualifications

Company Description

AM/PM Service, established in 1987, is a premier POS solutions provider operating in United States and Canada. The company offers end-to-end services—including hardware, software, installation, and support—customized to meet each client’s needs. Through strategic partnerships with leading brands and a commitment to innovation, AM/PM Service delivers reliable, cutting‑edge solutions to a diverse range of industries. With over three decades of experience, it remains a trusted partner for businesses seeking scalable and effective POS systems. AM/PM Service is also recognized as a great place to work—valuing its people, investing in professional growth, and offering meaningful career opportunities in a dynamic, technology‑driven environment.