Lobby Security & Visitor Services Supervisor

Allied Universal; Huntsville (AL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision, basic life

401(k) plan

Paid holidays

Job summary

Allied Universal is hiring a Lobby Supervisor to oversee lobby reception staff, manage access control, badges, and events for multiple sites serving a high-profile client in Huntsville, AL.

The role requires coordinating daily site operations, enforcing company policies, training staff, and ensuring on-time shifts with appropriate security coverage. Strong communication and leadership are essential to deliver quality security services and client satisfaction.

Qualifications

• Previous supervisory or lead role in security/ facilities
• Experience coordinating security staff and events
• Strong written and verbal communication skills
• Ability to enforce policies and provide coaching and discipline as needed
• Comfort with shift scheduling and on-site training

Responsibilities

• Supervise lobby reception staff and coordinate quality services for the client
• Oversee day-to-day lobby operations including badge and ID, visitor centers, and events
• Enforce Allied Universal policies and procedures
• Assist Account Manager in meeting client needs and staffing requirements
• Ensure contractual hours are met with minimal unbilled overtime
• Plan and conduct site-specific on-the-job and refresher training for lobby personnel
• Manage uniforms, equipment, supplies, and vehicles; maintain inventories
• Communicate staffing needs to Account Manager or recruiters
• Coordinate performance management and training initiatives for staff
• Assist with policy communications and recruitment postings
• Handle payroll-related tasks and incident reporting; assist in security surveys and post orders
• Respond to client requests and emergencies per post orders
• Provide direction to staff and document disciplinary actions and recognitions

Skills

Supervisory experience

Security operations

Staff coordination

Customer service

Effective communication

Education

High school diploma or equivalent

Job description

Allied Universal is hiring a Lobby Supervisor to oversee lobby reception staff, manage access control, badges, and events for multiple sites serving a high-profile client in Huntsville, AL.

The role requires coordinating daily site operations, enforcing company policies, training staff, and ensuring on-time shifts with appropriate security coverage. Strong communication and leadership are essential to deliver quality security services and client satisfaction.