Security Lobby Supervisor

Allied Universal; Huntsville (AL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision, basic life

401(k) plan

Paid holidays

Job summary

Allied Universal is hiring a Lobby Supervisor to oversee lobby reception staff, manage access control, badges, and events for multiple sites serving a high-profile client in Huntsville, AL.

The role requires coordinating daily site operations, enforcing company policies, training staff, and ensuring on-time shifts with appropriate security coverage. Strong communication and leadership are essential to deliver quality security services and client satisfaction.

Qualifications

• Previous supervisory or lead role in security/ facilities
• Experience coordinating security staff and events
• Strong written and verbal communication skills
• Ability to enforce policies and provide coaching and discipline as needed
• Comfort with shift scheduling and on-site training

Responsibilities

• Supervise lobby reception staff and coordinate quality services for the client
• Oversee day-to-day lobby operations including badge and ID, visitor centers, and events
• Enforce Allied Universal policies and procedures
• Assist Account Manager in meeting client needs and staffing requirements
• Ensure contractual hours are met with minimal unbilled overtime
• Plan and conduct site-specific on-the-job and refresher training for lobby personnel
• Manage uniforms, equipment, supplies, and vehicles; maintain inventories
• Communicate staffing needs to Account Manager or recruiters
• Coordinate performance management and training initiatives for staff
• Assist with policy communications and recruitment postings
• Handle payroll-related tasks and incident reporting; assist in security surveys and post orders
• Respond to client requests and emergencies per post orders
• Provide direction to staff and document disciplinary actions and recognitions

Skills

Supervisory experience

Security operations

Staff coordination

Customer service

Effective communication

Education

High school diploma or equivalent

Job description

Overview

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal® is hiring a Lobby Supervisor. The Lobby Supervisor is responsible for the management/supervision of Lobby Receptionist personnel, providing security access control measures via lobbies, badging and special events for multiple sites for a high-profile customer.

RESPONSIBILITIES:

• Supervise and coordinate the delivery of quality services to the client. Act as a liaison between customer, Account Manager, and lobby receptionists; supervise lobby staff, providing coaching, recognition, and discipline within approved empowerment range
• Supervise day-do-day operations at the site for Lobbies, Badge & ID, Visitor Centers, and Large Events
• Enforce Allied Universal policies as outlined in the handbooks and executive memos
• Assist the Account Manager in identifying, meeting, and exceeding the needs of the customer
• Meet all contractual scheduled hours with a minimum of unbilled overtime
• Coordinate and/or conduct site-specific on-the-job training (OJT), client specific training, and annual refresher training for lobby personnel
• Manage uniforms, equipment, supplies, and vehicles utilized at the account, maintaining appropriate inventories and maintenance checklists
• Communicate staffing needs to the Account Manager or to recruiters via Requisition Form, assisting in identifying and interviewing quality candidates
• Assure that lobby personnel receive appropriate training, developing them in both technical and professional skills; also includes performance management (coaching, counseling, disciplining, performance evaluations, recognition, etc.)
• Assist with the communication of policies, company announcements and job openings
• Perform other operations and related functions (e.g., payroll, review and maintain incident reports, assist in preparation of security surveys and post orders)
• Respond to client requests
• Make emergency notifications as necessary pursuant to site Post Orders
• Provide direction and instruction to subordinates regarding the performance of their duties
• Disciplinary action/commendation decisions pertaining to security personnel
• Make productivity and cost reduction recommendations to management
• Make recommendations for physical security surveys, job safety analysis and post orders
• Make recommendations concerning disciplinary action/commendation decisions pertaining to security personnel assigned

QUALIFICATIONS:

• Must possess a high school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Must possess, or be able to obtain, a SECRET clearance with the Department of Defense
• Minimum one (1) year of experience in security, law enforcement or military service
• Must possess one or more of the following:
• Service in the active-duty military, military reserves, or National Guard
• Service in Auxiliary Police or Police Cadets
• Minimum of one year verifiable and successful supervisory experience in security-related industry
• Be able to operate radio or telephone equipment and/or console monitors
• Demonstrated ability to interact cordially and communicate with the public
• Effective oral and written communication skills
• Problem solving skills
• Active listening skills
• Assess and evaluate situations effectively; identify critical issues quickly and accurately
• Compile, sort, and interpret data
• Research, investigate, compile information
• Mediate conflict with tact, diplomacy
• Write informatively, clearly, and accurately
• Teamwork
• Attention to detail

PREFERRED QUALIFICATIONS:

• Possession of one or more of the following:
• Service in Military Occupational Specialty related to law enforcement, security (such as Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone
• Graduate of a Certified Public Safety Academy (military or civilian) or verified work experience in the law enforcement, adult corrections, or firefighter field
• Bachelor’s degree in law enforcement or criminal justice related studies
• A minimum of 8 or more years of service in any military branch
• Associate’s degree (or 60 credits) or higher in law enforcement or criminal justice with current or prior active military service

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Seven holidays annually paid at time and a half, if worked
• 40 hours of vacation after one year of employment at eligible work assignments. Unused vacation is only paid out where required by law.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.