Lobby Security Officer

Gillette Stadium; Foxborough (MA); On-site; USD 32,000 - 52,000; Full time

Job summary

Gillette Stadium Lighthouse security officer role ensuring daily visitor check-in/out and safety of activities. You will monitor access, provide information, and report incidents per policy, while maintaining confidentiality.

The position emphasizes guest services, teamwork, and readiness for emergency procedures in a dynamic environment at the Lighthouse and Patriot Place complex.

Qualifications

• Guest-oriented and friendly demeanor.
• Clear oral and written communication skills.
• Ability to stay calm under pressure and de-escalate when needed.

Responsibilities

• Ensure safety and security of assigned areas in patrol or fixed post roles.
• Screen and monitor visitors entering the Lighthouse and designated guest areas.
• Inform Shift Supervisor of safety hazards or security issues in a timely manner.
• Ensure visitors stay in designated areas and comply with safety policies.
• Greet visitors and provide information about Gillette Stadium and Patriot Place.

Skills

Guest service mindset

Effective communication

De-escalation

Job description

SUMMARY: The security officer assigned to the Lighthouse is responsible for checking in and checking out all of the daily visitors to the Lighthouse and ensuring the safety and security of all activities at the Gillette Stadium Lighthouse. Personnel assigned to this position shall adhere to the following functions/tasks associated with this position.

Duties And Responsibilities

• In both patrol or fixed post roles, help ensure the safety and security of assigned areas of responsibility.
• Screen and monitor all visitors and guests entering the Lighthouse and in designated guest areas.
• During your shift, inform the Command Center Shift Supervisor of any safety hazards or security issues in a timely manner.
• Ensure visitors and guests remain in designated areas and are complying with all safety and security policies.
• Greet and engage visitors and guests in order to enhance their experience through friendly communication, guest services, and providing information related to Gillette Stadium and Patriot Place.
• Keep company information confidential with regards to onsite incidents, procedures, or security technology.
• Accurately complete any and all related reports prior to the end of your shift. All reports must be reviewed by the Shift Supervisor prior to final completion.
• Understand the emergency plan and actively assist in any and all emergency situations.
• Complete routine security checks.
• Assist with CCTV and alarm monitoring.
• Ensure that Lighthouse areas are unlocked or secured as required.
• Special projects and assignments as business dictates.

Supervisory Responsibilities

• This position has no supervisory responsibilities.

Skills And Qualifications

• Guest oriented, with a friendly and outgoing demeanor.
• Effective communication skills, oral and written.
• Ability to remain calm, work under pressure and de-escalate situations.Attentive to detail and observant

PHYSICAL DEMANDS

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• Lighthouse Security Hosts work in outdoor and indoor environments, for unpredictable durations, year-round.
• The top of the Lighthouse is approximately 220 feet in elevation with an outdoor walking area requiring lighthouse staff presence when public is present. This position may be staffed 365 days a year.

CERTIFICATES, LICENSES, REGISTRATIONS

• None required.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.