Lobby Grill Server — Elevate Guest Experience

Marc Rose; Phoenix (AZ); On-site; USD 19,000 - 29,000; Full time

Job summary

Arizona Grand Resort & Spa in Phoenix invites you to join our team as a guest service professional. In a dynamic, all-suite environment, you will warmly welcome guests, guide them through menus, and ensure every interaction feels polished and memorable.

This role requires excellent communication, the ability to work quickly in a busy lobby, and careful adherence to alcohol service regulations. If you take pride in hospitality and teamwork, this is your stage.

Qualifications

• High school diploma or equivalent.
• At least one year of experience in a high-volume, fast-paced environment.
• Maricopa County Food Service Worker Card and AZ Title IV Alcohol Certification.
• Strong communication and professional presence.
• Ability to move confidently through a bustling lobby with trays.

Responsibilities

• Welcome guests with warmth and genuine hospitality.
• Guide them through a menu and make thoughtful recommendations.
• Maintain seamless service from order to delivery.
• Operate point-of-sale systems accurately.
• Uphold Four Diamond service standards.
• Handle beverage service, including alcohol, per state regulations.

Skills

Customer service

Communication

Multitasking

Guest relations

Education

High school diploma or equivalent

Tools

POS systems

Alcohol service knowledge

Job description

Arizona Grand Resort & Spa in Phoenix invites you to join our team as a guest service professional. In a dynamic, all-suite environment, you will warmly welcome guests, guide them through menus, and ensure every interaction feels polished and memorable.

This role requires excellent communication, the ability to work quickly in a busy lobby, and careful adherence to alcohol service regulations. If you take pride in hospitality and teamwork, this is your stage.